Sales Support

Status:
Regular, Full time

**Location**:
St-Hyacinthe, Quebec
Job Description

Trans-Canada Electro is part of a national leader in the distribution of wire and cable and related infrastructure products. We are looking for ambitious, customer focused individuals with previous related business experience to join our growing company. We have an immediate opening for a Sales Support Agent in our St-Hyacinthe location.

KEY ACCOUNTABILITIES:
(60%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction:

- Measurable increase in Sales ROI (Gross margin/Sales cost).

(25%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers;

(15%) Work cooperatively with sales team to support the administration of sales functions when required.

DUTIES:

- Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;
- Assist in, where necessary, the various functions in office sales and administration, including:

- Liaise with operations and purchasing personnel while entering orders;
- Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on every quote, when necessary;
- Administer the opening of new accounts and maintaining existing customer-account databases (Changes in contact information, billing and shipping address, company name, etc.);
- Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel;
- Process Return Merchandise Authorization (RMA) and Reel Return paperwork;
- Ensure proper administration in the management of freight claims and reel returns;
- Run Customer Sales Report for sales team;
- Keep note of non-stock items frequently requested and share findings with sales team and purchasing;
- Track no-charge “penny” reels and paid reels according to your branch’s policy;
- Perform over-the-counter sales if your branch supports it;
- Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them;
- Look after the accounts of those salespeople on vacation and/or holidays.
- Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
- Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
- Ensure superior customer service is the objective during each customer interface;
- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
- In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;
- Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:

- Learn from the sales team about best practices in sales and product solutions;
- Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);
- Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).
- Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:

- Learn about market pricing, from interactions with customers, the sales team and individual research;
- Enroll in vendor training events for main vendors;
- Attend keynote talks on market updates and product lines;
- Enroll in formal specialization training and continuously improve technical knowledge (Consult with your manager for suggestions).
- Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;
- Generate sales leads to be evaluated and pursued by frontline sales team;
- Effectively be a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns both ways;
- Distribute Marketing materials to sales team when required;
- Assist in coordinating promotional events;

What’s in it for you

Voted Great Place to Work®, you can build an interesting and challenging