Quality Experience Leader

2 days ago


Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

Company Biography
Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.
Position Summary
The Quality Experience Leader (QEL) facilitates evidence-based practice and knowledge translation for all clinical and support staff, to promote safe, quality care for Orillia Soldiers’ Memorial Hospital (OSMH)patients. This role provides leadership to quality improvement initiatives in partnership with interprofessional program teams and Clinical Educators. The QEL focuses on program/service-based goals and objectives, assisting teams and the entire organization to improve outcome measures and achieve quality goals.

**PRIMARY RESPONSIBILITIES**:

- Role model OSMH Mission, Vision and Values in alignment with the organization’s strategic objectives.
- Act as an expert resource to support organizational practices and quality standards
- Use Quality Improvement methodologies to develop and support corporate initiatives, including: Quality Improvement Plan, Strategic Plan and Accreditation
- Execute and evaluate projects, communicating successes and areas for improvement to applicable staff
- Partner with Program Managers to review and analyze incident reports and facilitate any required staff development, learning, or remediation
- Support care teams, working groups and committees to focus on achieving high standards of practice
- Facilitate transfer of evidence, knowledge, and skills to the practice setting
- Identify, define and facilitate practice changes to meet legislative/regulatory standards
- Monitor clinical performance related to practice standards, provide feedback and assess learning needs
- Facilitate, encourage, and evaluate staff professional development, incorporating clinical competence models (e.g. Benner, Miller, Halstead)
- Conducts interprofessional practice or competency investigations
- Coordinate learning opportunities for new hires and current staff
- Contribute to and conduct staff performance reviews where requested
- Liaise with community partners and/or stakeholders regarding common practices or workflows
- Engage in ongoing professional development and continuous learning
- Perform other duties as assigned by Manager/Director of Quality and Interprofessional Practice

**Qualifications**:
**Education**:

- Undergraduate degree in a regulated health profession, health administration, or related field is required with a Graduate degree in Nursing, Education or related field preferred
- Member in good standing of a regulated health profession College required
- Continuing education or certification in the following areas preferred:

- Quality Improvement methodologies (e.g. TOH, IHI, LEAN)
- Data analysis
- Adult learning principles (e.g. TATA)
- Management or Leadership
- Indigenous Cultural Safety

**Experience**:

- Minimum five (5) years of clinical work experience within the acute care continuum with Strong clinical content knowledge, critical thinking, and professional judgement required
- Professional practice leadership and/or committee work required
- Leading, executing and coaching quality improvement initiatives preferred
- Working knowledge and appreciation of the following preferred:

- OSMH Quality Framework
- OSMH Incident Management process
- Regulation and standards, including but not limited to HCCA, RHPA, Mental Health Act, TGLN, Coroner’s Act, Accreditation Canada

**Competencies**:

- Philosophical alignment with OSMH Mission, Vision, and Values
- Participatory leadership style, including approachability, visibility and accessibility
- Excellent written and verbal English communication, including in situations that require diplomacy and discretion
- Data collection, analysis/interpretation and sharing to maximize understanding
- Excellent attendance and work performance record
- Effective teamwork, conflict resolution, problem-solving and decision-making skills
- Ability to build and sustain positive, respectful relationships with internal and external stakeholders
- Ability to facilitate positive change in high-acuity, fast-paced environments
- High degree of proficiency with the Microsoft Office 365
- Respect for protocol, professionalism, and confidentiality

***:
The Quality Experience Leader (QEL) facilitates evidence-based practice and knowledge translation for all clinical and support st



  • Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0924-0728 **Job Title**: Quality Experience Leader - Quality & Interprofessional Practice **Department**: Performance Excellence **Job Type**: Temporary Full Time **Approximate End Date**: October 31, 2026 **Job Category**: Healthcare Professional **Open Positions**: 2 **Date Posted**: October 2, 2024 **Closing Date**: October 9,...


  • Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Company Biography** Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Team Leader

    6 days ago


    Orillia, Canada Christian Horizons (CA) Full time

    **PERMANENT** **FULL TIME** **TEAM LEADER** **Orillia** The Team Leader promotes Christian Horizons Service Principles by assisting in the supports and activities of daily living and recognizing the need for holistic supports in a manner that considers each person’s intrinsic value. The Team Leader will assist the Direct Support Professionals in meeting...


  • Orillia, Canada Kubota Materials Canada Corporation Full time

    **KMC specializes in high-performance alloys and friction materials from raw materials to finished products under one roof in Orillia, Canada. Manufacturing unique heat resistant alloys and high nickel/chrome alloys primarily for the petrochemical industries, Kubota leads the industry in quality and advanced technology. As per customer requirements, Kubota...


  • Orillia, Canada Kubota Materials Canada Corporation Full time

    **KMC specializes in high-performance alloys and friction materials from raw materials to finished products under one roof in Orillia, Canada. Manufacturing unique heat resistant alloys and high nickel/chrome alloys primarily for the petrochemical industries, Kubota leads the industry in quality and advanced technology. As per customer requirements, Kubota...

  • Crew Leader

    2 days ago


    Orillia, Canada Grill Hero Full time

    **Service Crew Leader **$18-$22**/hr** **Students Welcome to Apply!!** **Position Highlights** - Highly Competitive Wages - Tips + Bonuses - Working Outdoors - Unbeatable Customer Service & Upselling Experience **Company Summary** Grill Hero's mission is dedicated to enhancing the barbecue experience for residential grillers. We are committed to...

  • Clinical Leader

    7 days ago


    Orillia, Canada Bayshore HealthCare Full time $85,000 - $95,000

    Job Title: Clinical LeadLocations: Orillia, Ontario Job Type: Permanent Full-Time Workplace: Hybrid – 60% in Community** Vehicle Allowance provided; candidates must live locallyThis is a hands-on community health position where collaboration with the formal and informal care networks supports a client and family-centered home care model in your local...


  • Orillia, Canada Berry Plastics Canada Inc. Full time

    At Berry, we are committed to our mission of ‘Always Advancing to Protect What’s Important.’ With $13 billion in revenue, we are a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets. We operate over 290 manufacturing facilities worldwide, on six...


  • Orillia, Ontario, Canada Dollarama L.P. Full time

    Job DescriptionWe are seeking a highly skilled and motivated Retail Business Leader to join our team at Dollarama L.P. As a Store Operations Manager, you will play a key role in driving business growth and ensuring the success of our retail stores.Key Responsibilities:Manage and oversee daily store operations, including day-to-day activities, merchandising,...


  • Orillia, Canada Michaels Full time

    Store - ORILLIA, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard Operating...


  • Orillia, Canada Michaels of Canada, ULC. Full time

    Store - ORILLIA, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...


  • Orillia, Ontario, Canada Sienna Senior Living Full time

    Lead Clinical Team in Long-term CareWe are seeking an experienced Registered Nurse to lead our Behavioural Support Resource Team (BSRT) in a long-term care home setting.About the Role:Provide clinical leadership and expertise to support residents with responsive behaviours associated with dementia, complex mental health, substance use, and other neurological...

  • Maintenance Worker

    7 days ago


    Orillia, Canada Quality Inn & Conference Centre Full time

    **POSITION TITLE**: Maintenance Technician / Handyman / Shift Operator **REPORTS TO**: General Manager ***:Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. And to Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures.Continually...


  • Orillia, Canada Quality Inn & Conference Centre Full time

    **POSITION TITLE**: Maintenance Technician / Handyman / Shift Operator **REPORTS TO**: General Manager ***:Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. And to Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures.Continually...


  • Orillia, Canada Quality Inn & Conference Centre Full time

    **POSITION TITLE**: Maintenance Supervisor / Handyman / Shift Operator **REPORTS TO**: General Manager ***: Supervises the day to day maintenance items as well as larger projects. Ensures that all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. And to Complete maintenance work orders from all...


  • Orillia, Canada Plaxonic Technologies Inc. Full time

    **Role - Pole Line QC Specialist** **Location: Mississauga, Ontario (Hybrid - Once a week/ One day a week to office)** **Duration - Fulltime** Position Requirements: High school diploma or equivalent; college degree (preferred) Must have experience in the Telecommunications Outside plant engineering and/or construction industry. Experience with Aerial...

  • Server/bartender

    4 days ago


    Orillia, Canada Quality Inn & Conference Centre Full time

    **Job brief** We are looking for an enthusiastic Bartender/Server to provide an excellent guest experience. Good Bartenders will be able to create classic and innovative drinks exceeding customers’ needs and expectations. Compensation includes salary and tips. **Responsibilities** - Prepare alcohol or non-alcohol beverages for bar and restaurant...


  • Orillia, Canada Quality Inn & Conference Centre Full time

    **Job brief** We are looking for a Hotel Maintenance Manager to take care of our hotel’s infrastructure You will manage maintenance personnel and plan various repair projects. In this role, you should be organized and proactive. Your goal will be to ensure our hotel premises are safe and functional for guests and employees alike. **Responsibilities** -...


  • Orillia, Canada Quality Inn & Conference Centre Full time

    **Overview** **Responsibilities** - Greet guests warmly upon arrival and provide them with information about the hotel and local attractions. - Manage the check-in and check-out processes efficiently, ensuring accuracy in guest reservations. - Handle guest inquiries and requests promptly, demonstrating excellent customer service skills. - Maintain an...

  • Sales Coordinator

    4 days ago


    Orillia, Canada Quality Inn & Conference Centre Full time

    _**Sales Coordinator Requirements**:_ - **2 years of Food & Beverage Management experience required**_ Collaborate with senior sales staff to create and maintain sales for a Hotel & Conference Centre, along with onsite Restaurant, Bar, and Arcade. - Actively seek out Sales for all above mentioned areas - Establish active communication and engage with Guests...