Quality Experience Leader

6 months ago

Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

**Company Biography**

Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value _Trust, Courage and Teamwork_. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.

**Position Summary**

The Quality Experience Leader (QEL) facilitates evidence-based practice and knowledge translation for all clinical and support staff, to promote safe, quality care for OSMH patients. This role provides leadership to quality improvement initiatives in partnership with interprofessional program teams and Clinical Educators. The QEL focuses on program/service-based goals and objectives, assisting teams and the entire organization to improve outcome measures and achieve quality goals.

PRIMARY RESPONSIBILITIES:

- Role model OSMH Mission, Vision and Values in alignment with the organization’s strategic objectives.
- Act as an expert resource to support organizational practices and quality standards
- Use Quality Improvement methodologies to develop and support corporate initiatives, including: Quality Improvement Plan, Strategic Plan and Accreditation
- Execute and evaluate projects, communicating successes and areas for improvement to applicable staff
- Partner with Program Managers to review and analyze incident reports and facilitate any required staff development, learning, or remediation
- Support care teams, working groups and committees to focus on achieving high standards of practice
- Facilitate transfer of evidence, knowledge, and skills to the practice setting
- Identify, define and facilitate practice changes to meet legislative/regulatory standards
- Monitor clinical performance related to practice standards, provide feedback and assess learning needs
- Facilitate, encourage, and evaluate staff professional development, incorporating clinical competence models (e.g. Benner, Miller, Halstead)
- Conducts interprofessional practice or competency investigations
- Coordinate learning opportunities for new hires and current staff
- Contribute to and conduct staff performance reviews where requested
- Liaise with community partners and/or stakeholders regarding common practices or workflows
- Engage in ongoing professional development and continuous learning
- Perform other duties as assigned by Manager/Director of Quality and Interprofessional Practice

**Qualifications**

**Education**:

- Undergraduate degree in a regulated health profession, health administration, or related field is required with a Graduate degree in Nursing, Education or related field preferred
- Member in good standing of a regulated health profession College required
- Continuing education or certification in the following areas preferred:

- Quality Improvement methodologies (e.g. TOH, IHI, LEAN)
- Data analysis
- Adult learning principles (e.g. TATA)
- Management or Leadership
- Indigenous Cultural Safety

**Experience**:

- Minimum five (5) years of clinical work experience within the acute care continuum and mental health, with strong clinical content knowledge, critical thinking, and professional judgement required
- Professional practice leadership and/or committee work required
- Leading, executing and coaching quality improvement initiatives preferred
- Working knowledge and appreciation of the following preferred:

- OSMH Quality Framework
- OSMH Incident Management process
- Regulation and standards, including but not limited to HCCA, RHPA, Mental Health Act, TGLN, Coroner’s Act, Accreditation Canada

Competencies:

- Philosophical alignment with OSMH Mission, Vision, and Values
- Participatory leadership style, including approachability, visibility and accessibility
- Excellent written and verbal English communication, including policy writing and in situations that require diplomacy and discretion
- Data collection, analysis/interpretation and sharing to maximize understanding
- Excellent attendance and work performance record
- Effective teamwork, conflict resolution, problem-solving and decision-making skills
- Ability to build and sustain positive, respectful relationships with internal and external stakeholders
- Ability to facilitate positive change in high-acuity, fast-paced environments
- High degree of proficiency with the Microsoft Office 365
- Respect for protocol, professionalism, and confidentiality

Other:

- Demonstrates commitment to continued professional and personal growth and development through Continuing Education Progr

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