Customs Operations Manager

3 weeks ago

Mississauga, Canada Ceva Logistics Full time

CEVA Logistics is one of the leading logistics companies globally, with over 1,300 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation._
- At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by _**_Boldness_**_, _**_Imagination_**_, _**_Exemplary _**_and _**_Excellence_**_. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment._

**Summary**: Responsible for providing leadership and management at a site location with an expansive international operation. Responsible for the quality and effectiveness of the daily administration and operations for clearing air and/or ocean imported shipments through CANADA Customs in compliance with CANADA Customs and Border Protection Rules and Regulations. These operations process a high volume of complex transactions. Responsible for financial management of departmental P&L, Accounts Receivable and Payable. Responsible to support Sales and assist with new business implementations. Models and acts in accordance with our guiding principles and core values.**Typical Responsibilities**:

- Set department priorities on a daily, weekly and monthly basis and plan the work of department and the assignments to meet customer deadlines. Assign work to supervisory staff.
- Manage all daily import transactions and applicable administrative CANADA or foreign government programs.
- Monitor all air and/or ocean import shipments through CANADA Customs clearance to ensure timely clearance and delivery of imported cargo.
- Oversee the preparation of the CANADA Customs import documentation.
- Monitor any independent company designated CANADA Customs brokers to ensure proper declarations are made to CANADA Customs regarding the classification and importation of cargo.
- Ensure harmonized tariff research, binding rulings, protests, duty rates and valuation on import shipments into the United States are processed timely and efficiently in accordance with all applicable laws and regulations.
- Interface with CANADA Customs and other Federal agencies at the local and national level to ensure compliance with all pertinent laws and regulations as directed by the Imports Director.
- Manage quality and efficiency of customer transactions, constantly improving processes to maintain or improve service level and exceed customer expectations.
- Provide consultation to customers on the importation of goods through CANADA Customs, governmental regulations/inspections, changes in import regulations, transportation, bonding/insurance requirements and general industry expertise.
- Review and ensure import performance and transit time analysis reports are distributed appropriately.
- Ensure data critical to supply chain initiatives is maintained and updated.
- Provide guidance and training to import staff on customer service, processing and managing the flow of essential import documentation including Letters of Credit, commercial invoices and associated certificates, Country of Origin requirements, and communication and notifications to clients and vendors.
- Set and maintain high operational standards for compliance actions and monitor effectiveness of processes, implementing improvements.
- Oversee the maintenance of CANADA Customs Harmonized Classification System.
- Establish recordkeeping standards and oversee file maintenance in accordance with CANADA Customs regulations and company policies.
- Work corroboratively with senior management and IT in coordinating systems implementation and designing systems for EDI transmission of data for Customs.
- Ensure that all personnel are providing a high level of customer service to both internal and external customers.
- Lead the operational team through daily activities to meet business objectives.
- Provide leadership for supervisory personnel, assisting with problem solving as needed to ensure customer retention and satisfaction with services provided.
- Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives and clients.
- Oversee and manage the professional development and productivity of staff members to ensure proper goals, training, professional development and project management requirements are met.
- Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
- Conduct annual performance evaluation reviews for all staff within the department.
- Keeps abreast of emerging technology changes and innovations through formal or informal stu

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