Customer Service Manager

7 months ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Our skilled Customer Service Managers embrace their role as a Leader, assisting Customer Sales and Service Agents to achieve their personal potential in the delivery of superior customer service. Strong interpersonal skills and coaching abilities dominate as they educate and motivate their team of front-line employees in providing exceptional customer service to Air Canada worldwide. They quickly adapt to changes and model a positive, motivating and customer-focused attitude for employees while showcasing their strong problem-solving and multi-tasking skills.

**Responsibilities**:
The Customer Service Manager will:

- Coach employees to the team metrics, to achieve and exceed productivity and service objectives.
- Coach on soft skills by demonstrating courtesy, empathy and poise under pressure.
- Listen to calls to observe employee demeanour, technical accuracy and conformance to Company policies and procedures.
- Support the launch of new products and services and communicate the rationale and benefits.
- Proactively manage employee absenteeism. Be responsible for the delivery of corrective actions and fostering a culture of reliability.
- Provide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment. Celebrate success with employees by recognizing great individual and team effort and take time to thank them.
- Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.
- Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.
- Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions.
- Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisions.
- Anticipate employees' and customers' needs and be available for them.
- Be entrepreneurial and make every decision as if you owned Air Canada.
- Assume local leadership, as assigned, for specific local initiatives or departments for process & performance improvement.
- Participate in Management team meetings and decision making pertaining to office matters.

**Qualifications**
- Knowledge of airline commercial operations, call centre operations, or related travel industry experience an asset.
- Strong customer focus, dealing with employees and customers with professionalism and care.
- Demonstrated ability to work under pressure, handle stressful situations and maintain flexibility
- Ability to respond quickly to situations and seize opportunities
- Able to influence, convince and create mutually acceptable solutions in the context of conflicts
- Possess an energetic and tenacious achievement orientation, with demonstrated ability to take initiative and work with mínimal supervision.
- Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgment
- Excellent verbal and written communication skills.
- Demonstrated commitment to teamwork
- Knowledge of labour relations and experience in managing a unionized workforce is an asset.
- Ability to work evenings, weekends, and holidays.
- Ability to travel when required.

**Conditions of Employment**:
**Linguistic Requirements**
- Bilingual (English and French)

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

  • Customer Service Manager

    6 months ago

    Dorval, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Manager

    1 month ago

    Dorval, Canada Newrest Full time

    En tant que responsable commercial de la filiale, vous êtes l'interface entre les clients de notre compagnie aérienne et l'équipe interne - Vous vous assurez que toutes les informations (horaires de vol, manuels, changements de menus et autres instructions...) sont distribuées à toutes les personnes "clés" de l'unité. - Veiller à ce que les...

  • Customer Service Manager

    4 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Our skilled Customer Service Managers embrace their role as a Leader, assisting Customer Sales and...

  • Manager, Customs

    4 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Manager, Transportation Strategy and AOG Logistics, the Manager, Customs is...

  • Dispatcher/customer Service

    6 months ago

    Dorval, Canada Kairon Transport Full time

    *We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...

  • Cashier/customer Service

    2 months ago

    Dorval, Canada Real Meubles Inc. Full time

    **Job Summary** We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service while handling transactions efficiently. Your ability to communicate effectively and manage time will be crucial in ensuring a positive...

  • Customer Service Representative

    7 months ago

    Dorval, Canada Skyservice Business Aviation Full time

    **SKYSERVICE BUSINESS AVIATION** Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and...

  • Customer Service Associate

    7 months ago

    Dorval, Canada Alarme Sentinelle Sentinel Alarm Full time

    Established in 1978, Alarme Sentinelle is a privately held full-service security company with a ULC listed and Five Diamond monitoring station providing customized solutions to customer in the greater Montreal region. With over 100 years of combined experience amongst our bilingual staff we are able to maintain high value service to our customers. We are...

  • Customer Service Representative

    7 months ago

    Dorval, Canada Mantab Inc Full time

    **Our requirements**: - Strong & Professional Communication Skills - Effective Time Management & Organizational Skills - Be able to multitask - Must have a pleasant, patient and friendly attitude Customer Service /Order desk department for a food import company. Must have customer service experience and be bilingual.(Written&spoken) Must have very good...

  • Customer Service Representative

    2 days ago

    Dorval, Canada BMO Financial Group Full time

    Address: 274 avenue Dorval Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners...

  • Customer Service Coordinator

    2 months ago

    Dorval, Quebec, Canada Randstad Full time

    Job Title: Receptionist and Order Processing RepresentativeCompany: RandstadAs a receptionist and order processing representative, you will be the first point of contact for clients and customers. You will be responsible for managing the front desk, handling phone calls, and processing orders.Responsibilities:Manage the front desk and greet clients and...

  • Customer Experience Manager

    6 months ago

    Dorval, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Service

    7 months ago

    Dorval, Canada TEEMA - Eagle Full time

    Customer Service Representative We are looking for a self motivated and customer service rep for our Company. The person currently in this position wants to move to administration. MUST BE BILINGUAL IN FRENCH : writen and speach The responsibilities include, but are not limited to: - Parts order processing - Administrating Our online Parts store -...

  • Customer Service/cashier

    3 months ago

    Dorval, Canada VERTI STORE INC. Full time

    Are you a professional and customer service is a priority for you? New challenges motivate you? Would you like to work in a dynamic team and in a pleasant working atmosphere? If you answered yes! Come and join the VERTI STORE team. The customer service under the supervision of the manager will be responsible for: - Respond to the customer in store. -...

  • Customer Service Representative

    4 months ago

    Dorval, Canada Conestoga Cold Storage Full time

    **Customer Service Representative** **Job Status: Full-Time (Days)** **Job Timings: 8:30AM-5:00PM** **Want to work in an environment where your efforts are much appreciated and you’re not “just a number”?** **Want to work in a fun friendly environment rather than a corporate culture?** **Want to work in one of Canada’s 50 Best Managed Companies...

  • Customer Service Agent

    2 months ago

    Dorval, Quebec, Canada Starlink Aviation Full time

    About the JobStarlink Aviation is seeking an enthusiastic, self-motivated and goal-oriented Customer Service Representative to join our dynamic team.Job DescriptionWe are looking for a highly motivated individual who enjoys working with people and has great customer service skills. As a Customer Service Representative, you will provide high standards service...

  • Customer Service Representative

    6 months ago

    Dorval, Canada RedOne Music Canada Full time

    **About Us**: RedOne Music Canada is your one-stop shop for all things pro audio equipment, DJ gear, and musical instruments. We pride ourselves on providing top-quality products and exceptional service to musicians, DJs, and audio professionals across Canada. **Responsibilities**: - **Order Management**: Ensure timely processing of online orders,...

  • Customer Service-learning Specialist

    6 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who...

  • Customer Service Learning Specialist

    6 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Scope**: The Customer Service Training team is looking for dynamic, proactive, and motivated...

  • Customer Service Representative

    2 days ago

    Dorval, Canada Innotech-Execaire Aviation Group Full time

    It’s an exciting time at Innotech-Execaire Aviation Group. For more than 50 years, we have provided a full range of services for business and commercial aviation customers. IEAG is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group, aircraft maintenance, inspection, and...