Customer Service Advisor

2 weeks ago


Chester, Canada Chester Service Centre - NAPA AutoPro Tirecraft Full time

Job Title: Customer Service Representative

**Duties**:

- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Accurately enter and update customer information in the company database
- Assist customers with product selection, order placement, and tracking
- Collaborate with other departments to ensure timely resolution of customer concerns
- Maintain a positive and professional demeanor when interacting with customers
- Follow company policies and procedures to ensure consistent service delivery
- Continuously strive to improve customer satisfaction by identifying areas for improvement

**Requirements**:

- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to multitask and prioritize tasks in a fast-paced environment
- Ability to work independently as well as part of a team
- Flexibility to work evenings, weekends, and holidays as needed

We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team, we would love to hear from you.

To apply, please submit your resume and cover letter highlighting your relevant experience and qualifications.

**Salary**: $16.00-$17.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Chester, NS B0J 1J0: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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