Hotel Front Desk
3 months ago
**Job overview**
To provide the guest with an exceptional first impression and to ensure that their overall stay is an excellent experience.
What you will be doing
- Greets guests as they arrive, focusing on personal recognition
- Reviews arrival list daily and assists in preparing and assembling welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Attends promptly to guest needs and inquiries
- Run Night Audit Reports
- Take reservations and respond to guest requests
- Other duties as assigned
Knowledge, Skills, and Abilities
- In-depth knowledge of hotel Front Desk operations, OnQ is an asset
- Computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- Able to work flexible hours and shifts
**Physical Demands**
- Must be able to stand and exert well-paced mobility for up to 8 hours in length
- Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis
- Must be able to exert well-paced ability in limited space
- Must be able to lift up to 20 lbs. occasionally
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
- Ability to spend extended lengths of time viewing a computer screen
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception
**Competencies**
- Professional demeanor - service oriented
- Interpersonal Savvy
- Customer Focus
- Problem Solving
- Functional/Technical Skills
- Integrity/Trust
Other Responsibilities:
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and assist with inquiries
- Handle guest requests and resolve any issues promptly
- Process payments and maintain accurate records
- Perform night audit duties including reconciling accounts and preparing reports
Other Qualifications:
- Previous experience in a hotel or guest services role is preferred
- Strong customer service skills with a focus on guest satisfaction
- Excellent communication skills and phone etiquette
- Ability to work effectively in a fast-paced environment
- Proficiency in using phone systems and hotel software
- Bilingual or multilingual abilities are a plus
**Job Types**: Part-time, Permanent
Pay: $17.50-$18.50 per hour
Expected hours: No more than 16 per week
Additional pay:
- Commission pay
- Overtime pay
**Benefits**:
- Company events
- Discounted or free food
- Extended health care
- On-site parking
- Store discount
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed
Work Location: In person
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