Tech Support Customer Service

6 months ago

Montréal, Canada Harlow Payments Full time

**Position Overview**:
**Responsibilities**:

- Diagnose and resolve technical issues related to software, hardware, and network configurations.
- Guide customers through troubleshooting steps to resolve technical problems effectively.
- Document customer interactions and technical solutions accurately in the CRM system.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Provide product information, pricing, and service availability to customers.
- Ensure customer satisfaction by delivering high-quality support and exceeding service level expectations.

**Qualifications**:

- Previous experience in technical support or customer service roles.
- Excellent problem-solving and communication skills.
- Ability to multitask and prioritize workload in a fast-paced environment.
- Familiarity with CRM systems and help desk software is a plus.
- A proactive attitude with a commitment to continuous learning and self-improvement.
- High school diploma or equivalent; additional technical certifications are a bonus.

**Benefits**:

- Competitive hourly rate of $25 per hour.
- Opportunities for career growth and professional development.
- Comprehensive training program to enhance technical and customer service skills.
- Health benefits package, including medical, dental, and vision coverage.
- Paid time off and holiday pay.
- Dynamic and collaborative work environment with a diverse team.

**Salary**: $25.00-$27.00 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person

  • Technical Support Specialist

    6 months ago

    Montréal, Canada M3 Tech Full time

    **Job Title**: Technical Support Specialist BOSS **Reports to**: Director, Customer Success **About us** M3-Tech is a Fintech, proud to be part of the M3 Group and serving over 8500+ independent brokers providing $65+ Billion in mortgage origination. With over 70 M3 Techies already on board and offices in Montréal, Toronto and Vancouver, we believe in...

  • Aws Tech Lead

    7 months ago

    Montréal, Canada HRC Global service Full time

    **Lead Software Engineer** AWS Tech Lead: Experience monitoring Redshift cluster and queries to support running data pipelines and reporting workloads Query Performance monitoring and tuning Experience in building stored procedures using Redshift SQL Experience with Pyspark SQL. Experience with AWS services (Glue, EMR, Step Functions, Cloud Trail, Cloud...

  • Tech Support Service Analyst(Bilingual)

    1 month ago

    Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the Opportunity?** Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting...

  • Tetra Tech | Coordonnateur BIM

    1 month ago

    montréal, Canada Tetra Tech Full time

    Le coordonnateur BIM joue un rôle clé chez Tetra Tech en supervisant la création et la gestion des modèles numériques de bâtiments, assurant leur précision et leur cohérence. Il facilite la collaboration entre les architectes, ingénieurs et autres parties prenantes, optimise les processus de modélisation et fournit un support technique. En...

  • Tetra Tech | Coordonnateur BIM

    1 month ago

    montréal, Canada Tetra Tech Full time

    Le coordonnateur BIM joue un rôle clé chez Tetra Tech en supervisant la création et la gestion des modèles numériques de bâtiments, assurant leur précision et leur cohérence. Il facilite la collaboration entre les architectes, ingénieurs et autres parties prenantes, optimise les processus de modélisation et fournit un support technique. En...

  • Doors and Windows Warranty Service Tech

    6 months ago

    Montréal, Canada UTS Full time

    Door and Window Service Techs Wanted. United Tech Services, UTS.Homes LLC, provides warranty service work for major door and window manufacturer's, throughout the United States and Canada. Customers purchase and have installed the manufacturers windows and doors. If there is an issue while still under warranty, the manufacturers bring the service request to...

  • Customer Service Representative

    1 week ago

    Montréal, Canada AutoCanada Inc. Full time

    **Join the ride!** **Position: Customer Service Representative '** **Autolux MB Collision** **Location: Montreal, Quebec** **Classification: Full Time** **Salary Range: $45,000 - $55,000** **Part of a bigger team.** **Autolux MB Collisio**n is proud to be part of the AutoCanada Collision Centres’ network and a division of AutoCanada. AutoCanada is...

  • Tech Support Specialist

    7 months ago

    Montréal, Canada Bureau en Gros Full time

    : 1249163 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If...

  • Tetra Tech | Technicien(ne) dessinateur(trice) Revit | montréal, qc

    3 weeks ago

    montréal, Canada Tetra Tech Full time

    Le/la technicien/ne dessinateur/trice Revit travaillera en collaboration avec l’équipe bâtiment, plus précisément au niveau de projets reliés à la Protection Incendie. Il un acteur clé dans la création de systèmes de sécurité innovants, alliant expertise technique et créativité. En collaborant étroitement avec les ingénieur/es il élabore...

  • Tetra Tech | Technicien(ne) dessinateur(trice) Revit | montréal, qc

    3 weeks ago

    montréal, Canada Tetra Tech Full time

    Le/la technicien/ne dessinateur/trice Revit travaillera en collaboration avec l’équipe bâtiment, plus précisément au niveau de projets reliés à la Protection Incendie. Il un acteur clé dans la création de systèmes de sécurité innovants, alliant expertise technique et créativité. En collaborant étroitement avec les ingénieur/es il élabore...

  • Tetra Tech | Technicien(ne) dessinateur(trice) Revit | montréal, qc

    3 weeks ago

    montréal, Canada Tetra Tech Full time

    Le/la technicien/ne dessinateur/trice Revit travaillera en collaboration avec l’équipe bâtiment, plus précisément au niveau de projets reliés à la Protection Incendie. Il un acteur clé dans la création de systèmes de sécurité innovants, alliant expertise technique et créativité. En collaborant étroitement avec les ingénieur/es il élabore...

  • Desktop Support Technician

    4 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    Duration: 12+ Months Contract with possible extension Responsibilities: · Installing windows 10/11 and troubleshooting, hardware break/fix · Providing onsite support to Systems Experience: · Must be bilingual (french/english) speaker · Desktop support technician (Win10/11, software install and troubleshooting, hardware break/fix). · May have to work...

  • Desktop Support Technician

    4 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    Duration: 12+ Months Contract with possible extension Responsibilities: · Installing windows 10/11 and troubleshooting, hardware break/fix · Providing onsite support to Systems Experience: · Must be bilingual (french/english) speaker · Desktop support technician (Win10/11, software install and troubleshooting, hardware break/fix). · May have to work...

  • Virtual Desktop Support Engineer

    4 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    12+ Months Contract with possible extension Installing windows 10/11 and troubleshooting, hardware break/fix · Providing onsite support to Systems Must be bilingual (french/english) speaker · Desktop support technician (Win10/11, software install and troubleshooting, hardware break/fix). · May have to work shifts · Potential for a full time...

  • Virtual Desktop Support Engineer

    4 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    12+ Months Contract with possible extension Installing windows 10/11 and troubleshooting, hardware break/fix · Providing onsite support to Systems Must be bilingual (french/english) speaker · Desktop support technician (Win10/11, software install and troubleshooting, hardware break/fix). · May have to work shifts · Potential for a full time...

  • Aws Tech Lead

    6 months ago

    Montréal, Canada HRC Global Services Full time

    **Data Engineer** HRC Global Services is an HR Recruitment company based in Montréal, QC. One of our prestigious clients in Montreal is looking for an AWS Tech Lead to join their team. This position is ONLY ELIGIBLE FOR CANDIDATES IN **QUEBEC.** **Requirements**: AWS Tech Lead: - Experience monitoring Redshift cluster and queries to support running data...

  • Tech Tester

    6 months ago

    Montréal, Canada RTINGS.com Full time

    _Do you obsess over the comparative performance of consumer products, such as tech/gadgets, and often care about the performance more than using the product itself?_ - _Are you a technical support agent or technician who digs deeper into client problems to understand their cause, and always strives to learn more?_ - _Are you a sales representative who goes...

  • Sales Manager

    8 months ago

    Montréal, Canada Premier Tech Full time

    Do you want to join a world-class company where People and Technology make a difference? Are you keen to be part of a team that strives at partnering with customers to help them achieve their own corporate objectives? Premier Tech Systems and Automation is looking for a field **sales manager** with excellent sales and technical skills to join our Client...

  • Application Support Analyst

    4 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    12 months contract The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role...

  • Application Support Analyst

    4 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    12 months contract The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role...