Dental Systems Coordinator

2 weeks ago


Orangeville, Canada WDG Public Health Full time

**Position Summary**:
Wellington-Dufferin-Guelph Public Health is a community-centered agency dedicated to preventing disease, promoting the well-being of individuals, and protecting the health of the residents of Wellington County, Dufferin County and the City of Guelph. Our team works to achieve this each and every day by offering evidence-based health information, programs and services. Our vision is that everyone has the opportunity for health and well-being.

Joining our team will involve working with passionate people and performing meaningful work that will support a healthier community for over 290,000 area residents. We believe it’s important to promote health in our own workplace, because in order to be our best, we have to feel our best. At Wellington-Dufferin-Guelph Public Health our goal is to help maintain not only the physical, but the emotional, financial and social health and well-being of our team. Our employees enjoy a competitive compensation package, professional training and development opportunities and a healthy work-life balance.

**We offer a competitive compensation package including**:

- Employer paid benefits, including extended health and dental
- Defined benefit OMERS Pension Plan with 100% employer matching
- Paid sick time, Short-Term Disability Plan and Long-Term Disability Plan
- EFAP wellness program for individuals and family
- Employer paid parking
- 35-hour work week
- We value work-life balance, as such we pride ourselves on our generous vacation allowance,

employee time off, and a hybrid work model
- Many opportunities for growth and development, including employer paid courses to obtain

certifications

The Dental Systems Coordinator provides administrative support to the Ontario Seniors Dental Care Program (OSDCP) financial assistance program for eligible seniors 65 years of age and older. Responds to enquiries about dental emergencies and preventive care from clients, potential clients, community social service providers and dental professionals providing oral health services. Assists clients to enroll in HSO and/or OSDCP. Assists clients to secure a dental home as outlined by Ministry of Health and Long-Term Care, the Oral Health Protocol, 2018. Supports capacity building relationships with dental professionals who provide oral health services to publicly funded clients. Assists with case management of active and non-compliant cases according to the HSO Oral Health Protocol. Maintains accurate data for program evaluation and to meet Ministry requirements. The Dental Systems Coordinator is responsible for booking appointments for eligible clients into public health dental clinics.

**The Dental Systems Coordinator has responsibilities including**:

- Responds to dental emergencies, facilitates access to immediate emergency care and funding for eligible clients;
- Respond to incoming calls regarding the dental clinic at WDGPH unit and schedule patients appropriately;
- Provides assistance and support to parents/guardians of clients and to youth i.e. in finding a dentist who will treat the child/youth;
- Assists clients to establish a dental home OR book them in with our onsite dentist;
- Submission of insurance claims through EDI for all dental treatment for children and youth serviced at WDG dental clinics; Process OSDCP claims and complete monthly payments to dentists;
- Assist in filling dental schedule and hygienists schedule as needed;
- Advocates on behalf of clients with dental care providers;
- Assists client with HSO and OSDCP eligibility process, and navigating care through public health or a community dentist;
- Coordinates services between health care providers;
- Applies conflict resolution to resolve disputes between HSO clients, OSDCP clients and dental offices;
- Maintains positive and supportive communication with public, dental office staff, public health staff and community partners;
- Links clients with other public health or community resources.

**Case management**:

- According to HSO Oral Health Protocol, implement systematic follow up to ensure that children identified as having serious dental concerns receive treatment;
- Work with seniors, and parents or guardians to remove specified barriers to dental care;
- Work with OW/ODSP/IFHP clients who have children identified as being in need of dental treatment through school screening program; assist them in accessing dental care through Ministry of Community and Social Services programs;
- Consult with Ontario Works and ODSP caseworkers and case aids on behalf of client;
- Review non-compliant priority cases with referring hygienist and dental manager for referral to Child Protection Services as required.

**Other**:

- Supports Oral Health Information Support System (OHISS) and any other Ministry identified database; completes Ministry reports as directed;
- Assists dental team members experiencing OHISS or other Ministry identified database issues;
- Links with provincial OHISS or other



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