Knowledge Management Specialist

5 months ago

Ottawa, Canada AECOM Full time

**Company Description** Work with Us. Change the World.**

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description** AECOM **is seeking a **Knowledge Management Specialist** to join our Marketing team. This position can be based out of our Kitchener, Markham, Mississauga or Ottawa, ON offices.

**Job Summary**:
Reporting to the Knowledge Management and Systems Lead, Marketing, Canada Region, the Knowledge Management Specialist will be responsible for maintaining business development and marketing content including proposal answers, people/project content and generating new proposal content and narratives. The job incumbent will identify best practices and support training/instruction for internal teams and stakeholders; coordinate across the business to create solutions and improve knowledge centres for intelligence sharing; support market research and leverage data systems to support proposal strategy and business strategic planning efforts.

**Major Responsibilities**:
Content Management / Knowledge Harvesting and Sharing
- Work Winning Hub and Collateral Libraries
- Support collateral harvesting and narrative development for upload to Americas Library; lead narrative development activities in coordination with marketing team members and SMEs.
- In conjunction with the marketing team, support updates to regional and global Knowledge Management (KM) marketing collateral libraries (Pursuit, Resume, Narrative, Project, and People Profiles).
- Support sourcing new content from regional projects and pursuit teams, focusing on regional-specific topics.
- Support information requests for site content and searches.
- Support team in site analytics or research to improve site content and access, and awareness.
- Review the knowledge base to identify areas that need to be updated/expanded/developed.
- Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives.
- Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedback.

Knowledge Sharing and Best Practices Training
- Support or create new events and update schedules for promotion on internal channels (Teams, Viva Engage, Ecosystem).
- Support the updates of new content to curriculums, working in conjunction with the KM team.
- Support, prepare and consolidate post event data, attendance records and other key metrics.
- Support development and facilitation of training and/or knowledge sharing activities such as presentations, lunch and learns, best practice sessions with marketing and technical staff.

Resume Library / People Profiles - System Support
- Support bulk uploads and updates to Resume Library, as needed.
- Develop and maintain reports in response to requests for staff breakdowns by various parameters, including location, business line, region, etc.
- In conjunction with the marketing team, support information requests, searches, reports, and compile results into tables or formatted documents.
- Support individual staff with data updates to their profiles on request, including working to get content into the system, ensure that the order of projects is correct, and that information is consistent.
- When needed, normalize the content in project profiles for the projects that appear on resumes, to ensure consistency with all the employees connected to the projects.

Project Profiles - System Support
- Support updates to project profiles content and data, including description summaries and metadata essential to searching and reporting.
- Research large projects to find on-line content and add it to the description.
- Conduct searches and produce and export summary reports, on request. For searches, export content and format.
- Update and maintain opportunity record and proposal libraries post submission.
- In conjunction with the marketing team information requests, searches, and formatting/exports company templates in line with corporate guidelines.

Client Relationship Management (CRM) - Systems Team Support
- Support systems team with creation and modifications to dashboards, as needed.
- S

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