Supervisor, Facility

3 months ago

Metro Vancouver Regional District, Canada Pedalheads Full time

**Our Mission**

We inspire kids to believe in themselves.

**Who We Are**

**Growth**

Pedalheads has 200+ locations in 40+ cities with 2000+ amazing staff who get to teach 90,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

**Culture**

Our people consistently attribute their love of working at Pedalheads to the culture and team. We're passionate about creating a supportive, energizing team environment with fun, friendly and driven people.

**Opportunity**

We are truly known for developing our people and teams to their highest potential in a way that builds skills and confidence for life. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

**Purpose**

Learn how to operate at the highest standards of excellence through our industry-leading programs, while doing work that has meaning. By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving.

**Supervisor, Facilities (Richmond and Jericho Swim)**

Our Facility Supervisors have a passion for mentoring and training Instructors and Lesson Supervisors while communicating with customers and addressing their concerns. Your time will be divided between supervising, and supporting the Manager, Facilities (Richmond and Jericho) to ensure safe, successful program operations. We are looking to fill two part-time positions for this role, ranging from 18-26 hours and 32-40 hours per week.

**Your Responsibilities**:
In addition to sharing your ideas on how we can grow, learn and build in this role, you'll also be:

- Mentors and provides tips, tricks, and instructing advice to staff.
- Collaborates with the Manager, Facilities.
- Supervises, instructs, and is responsible for the facility, staff, and programming
- Enhances the quality of instruction by increasing the instructors' knowledge on teaching techniques and overall program information. Reinforces Pedalheads Swim's advanced teaching methodologies.
- Provides effective, professional customer service and is familiar with all Pedalheads programs. Provides information to the public in a polite and helpful manner.
- Monitors staff job performance
- Monitors and ensures program and safety standards are being followed
- Helps coordinate the staffing and scheduling of instructors
- Performs Instructor and Lesson Supervisor duties as required
- Ensures classes start and end on time and that progressive evaluations are being completed on all students
- Reports, updates, and advises the Manager, Facilities of customer feedback, facility concerns, and program activities
- Always maintains facility cleanliness and security. Ensures the pool is properly maintained and abides by Health Regulations. Performs minor chemical adjustments to the pool as needed

**Skills, Knowledge and Experience**:

- Minimum of 1 year supervisory or management experience in a service or retail environment
- 2+ years of customer service
- Experience working with children is a must
- Prior experience in aquatics is an asset
- Valid driver license
- Must be flexible to work evenings and weekends
- Strong and dynamic leader and mentor
- Positive, self-motivated, and team-focused
- Outstanding communication and organizational skills
- Excellent interpersonal skills with ability to interact and build strong relationships
- Decisive decision maker, able to quickly diagnose problems and create solutions

**Competencies**:

- Communicator - communicates efficiently and effectively to a variety of audiences.
- Relationship Builder - builds and preserves trusting relationships with staff, customers, and children within our programs.
- Work Ethic - self-motivated, works continuously towards successful outcomes.
- Commitment to Quality - takes pride in work and strives for excellence
- Mentorship - you have a passion for sharing your experience and knowledge with those around you.
- Responsible - takes initiative and takes charge of situations.
- Organizer and planner - assists with schedules. Organizes the swim facility and enters the pool with plans in mind.
- Flexibility/adaptability - pools are fast-paced. Being able to adapt quickly and effectively is important for the success of this role.
- Team Player - thrives on working with others. You are part of the circle that makes Pedalheads Swim a successful program.
- Fun - you are not shy to show your fun side You create an open and social space for both staff and customers.

**Qualifications**:

- Lifesaving Society Swim Instructor
- Lifesaving Society National Lifeguard - Pool
- Standard First Aid with CPR-C
- Experience delivering training
- Experience teaching Swim for

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