Centralized Processing Manager

4 months ago

Chilliwack, Canada HUB International Full time

Hi, we’re HUB

We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you’re ready for tomorrow.

The Opportunity

Do you have an entrepreneurial spirit that enjoys being challenged by the opportunity to grow the business while simultaneously investing in the development and success of others? If so, this is the CAREER for you

As a Centralized Processing Manager, you will be responsible to deliver exceptional service to our branches and clients. Your strategic planning skills will drive the team’s success and create a memorable experience for all.

A day in the life
- Client communication

Reporting on service level standards for processing teams and support teams

Carrier broker code upkeep

Download reports & distribution to teams

CSIO download errors

Default commissions maintenance in EPIC BMS

Mail distribution

Paperless distribution

New technology/system discovery, adaptation, implementation & workflow creation

Determine & implement workflow changes to gain efficiencies

Branch location changes impact to carriers and distribution

Participation in projects as required

Effective collaboration & communication with operations teams and leadership

Oversee day-to-day operations of the 4 centralized processing leads & their teams

**Talent Management**:
Mentor and support team members in their growth

Address questions and concerns respectfully and communicate effectively

Embrace suggestion for improving workflow

Manage change effectively and implement it with the team

Confidently speak in front of others

Conduct monthly one-on-one meetings with team leads to review results and career paths

Hold regular team huddles to discuss changes and departmental needs

Perform mid-year and year-end performance reviews

Participate in interviewing and onboarding new staff

Oversee staff offboarding

Manage scheduling including sick time, vacations and leaves

Address performance issues

What you will bring to our team
- Familiarity with processing workflows and best practices

Proficiency in BMS system (EPIC)

Understanding of the importance of the processor’s role

Minimum 5 years of experience in personal lines book and/or processing work

Level 2 insurance license

Ability to coach others

Ability to audit, inspect what you expect

Why Join HUB?

Join a team of amazing people who work well together and form lasting friendships.

Experience a vibrant work environment with opportunities for celebration, such as staff holiday parties.

Enjoy a paid day off on your birthday to celebrate yourself.

Make a difference in your community with a half a day off for volunteering.

Grow within the organization and advance your career.

Benefit from company perk, competitive compensation, RRSP matching, and other great benefits.

Your future with HUB
- Choose a career with HUB International and embark on a path that combines a diverse, challenging work environment with financial security and career satisfaction. We value education and continuous learning, providing Hub Ready training for new employees and support for licensing, industry designations, management and leadership development, and other relevant courses and programs. Join our rapidly growing company and unlock significant opportunities for advancement.

What makes us different than all the rest?

**Our Vision**: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

**Our Mission**: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

**Our Core Values**:

- Entrepreneurship: We encourage innovation and educated risk-taking.
- Integrity: We do the right thing every time.
- Teamwork: We work together to maximize results.
- Accountability: We measure and take responsibility for outcomes.
- Service: We serve customers, communities, and colleagues.

The employment offer is contingent upon completion of a successful background check.

\#LI-POST

Department Sales

**Required Experience**: 2-5 years of relevant experience

**Required Travel**: No Travel Required

**Required Education**: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in cont

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