Assistant Manager

3 days ago


Richmond, Canada Plaza Premium Lounge Full time

**About Plaza Premium Group**:Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in offering Global Airport Hospitality solutions in over 280 locations of 65 international airports across the world, with a collective goal of making travel better.

The Group currently employs nearly 5,000 staff and serves over 22 million passengers around the world annually, we are dedicated to delivering superior airport hospitality services for air travellers be they at Arrival, Departures or Transit at worldwide airports.

If you are interested in being part of an award-winning and dynamic team, nurturing and developing your career on a global scale, you might be our next: Kitchen Helper**. **You are an ambassador for Teamwork, Excellent Service and Innovation. Your attention to detail, warm personality and positive attitude is part of our collective goal in enhancing the airport experience for all travellers.

Hospitality is a diverse industry, offering career opportunities in different locations. As a Hospitality company, we are redefining our value proposition for talent seeking a rewarding lifetime career with unlimited potential for personal and professional development.

**Location**:Vancouver International Airport

**Position**: Assistant Manager

**Overall responsibility**:
Responsible for overseeing the provision of services and leading the operations team with a smooth efficient service that meets the expectations of customers and act according to our company’s standards.

**Key Areas of Duties and Responsibility**:

- Oversee daily operations of all lounges during the shift.
- Liaise with other team members, including interacting with managers of different areas of the organization to ensure top-notch services are provided to our customers.
- Conduct training and coaching to the team members
- Supervise team members - Sup, Asst. Sup, SGSO, SLA, GSO, SLA, LA; tracking and measuring staff performance.
- Conduct staff counselling and work closely with HR Department for disciplinary actions taken and follow-up.
- Assist Lounge Manager / Operations Manager to investigate customers’ problems and find solutions.
- Resolve complaints and give directions to tackle customers’ inquiries.
- Build rapport with customers and carry out PR activities so as to receive feedback from customers on their lounge experiences.
- Study, review and issue A.I.
- Void transactions and keep a track record for auditing.
- Assist Lounge Manager / Operations Manager to analyze data and statistics of customer flow and pattern
- Assist Lounge Manager / Operations Manager to lead focus groups, committees and projects
- Act as a bridge of communication between management & teammates and make a timely and effective report as required.
- Liaise with airlines for any necessary information.
- To ensure that proper cleaning procedures are adhered to and personal protective equipment (PPE) is worn at all times during the shift. Employees are expected to follow all health and safety regulations, enforced and updated by the company.
- Handle administrative duties including organizing employee rosters and duty assignments.
- Monitor regular checks of all areas of the lounge to ensure a professional image
- Take the initiative to identify areas for improvement and participate in continual improvement activities.
- Undertake other jobs assigned from time to time

**Qualities & Requirements**
- Serving It Right certified
- Food Safe Level 1
- Strong supervision and multitasking skills
- Strong sense of customer service
- Good communication skills, including verbal and writing skills
- Good organizational skills
- Positive attitude
- Initiative
- Self-motivated
- High sense of responsibility
- Ability to prioritize
- Problem-solving ability
- High level of attention to detail

**What We Offer**:

- **Extended health, dental and vision package for full-time employees.**:

- **4% of vacation pay is included in your bi-weekly pay cheque.**:

- Comprehensive paid training.
- **Free airport parking is provided for full-time employees.**:

- In-house job opportunities
- we pride ourselves on developing talent from within.
- Flexible/open availability, including weekends and holidays.
- **Free global lounge access.**

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

COVID-19 considerations:
Proof of vaccination is required. We ensure all employees and customers understand and comply with the COVID19 infection prevention policy and practice.


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