Technical Analyst

7 months ago

Saint John, Canada Cooke Aquaculture Inc. Full time

Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company’s success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community.

Reporting to the Technical Support manager, IT Field Services, the **Technical Analyst **will be involved in the implementation, administration, support and documentation of a variety of infrastructure systems.

**Core responsibilities will include**:

- Assist in the day-to-day planning of Infrastructure team members.
- Infrastructure installation, monitoring and reporting.
- Regional service desk related tasks, as required.
- Global infrastructure projects and support, as required.
- Other tasks and projects as required by the position.
- Own and modify appropriate system configuration settings; establish best practices and maintenance standards for assigned systems.
- Identify and investigation of hardware and software issues, performing root cause analysis, and implement an action plan for the resolution and dissemination of conclusions.

**All responsibilities to be completed in adherence to global company standards and best practices.**

**Skills and experience required**:

- Experience with network device installation.
- Experience with VOIP and collaboration endpoints.
- Experience with Mobile Device Management (MDM), including Intune.
- Experience with Cisco Routing, Switching and Wireless considered an asset.
- Experience with MAC OS
- Dependability with a great work ethic, demonstrated initiative, ownership of issues and an exceptional attitude.
- Willingness and ability to work extended hours, including on-call rotating Saturday shift as needed to fully support the business operations.
- Ability to work independently and produce results, given general priorities, required.
- Demonstrated self-starter, able to prioritize tasks and stay organized.
- Experience troubleshooting complex systems issues, strongly preferred.
- Must be comfortable working in a collaborative team environment.
- Must be comfortable with ladders and boarding vessels

Salary commensurate with experience which includes a competitive health and dental benefit package.

**The Opportunity**:
The role description is just one part of the story. This is an opportunity to grow, to stretch, to work within the parameters of the role but stretch to your fullest potential. We are a team that counts performance, we reward contribution and we recognize talent. It is about being at the center of one of the fastest growing Atlantic Canadian based companies and knowing you are part of that growth. The ability to bring your passion for learning, desire for growth, and energy for moving your career forward is what we offer.

**The Why**:
Why Cooke simple because we are a company that rewards initiative, resourcefulness and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future.

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