Fixed Operations Manager
5 days ago
**Fixed Operations Manager (Parts & Servcie)**
**Do you want to love where you work?**At Whitecourt Ford, we are a family-owned and operated store and our work atmosphere reflects just that We proudly service clients from Whitecourt, Barrhead, and the greater Edmonton area.
**What makes working for Whitecourt Ford great?**
- Top wages. Reach your earning potential with aggressive wages and bonus incentives.
- A comprehensive benefit package including health, dental, life, and disability.
- Relocation allowances available.
- An inviting and energetic workplace culture that you couldn't find anywhere else
**Your Opportunity**
As the Fixed Operations Manager at Whitecourt Ford, you will report directly to the General Manager, playing a crucial role in ensuring our dealership achieves its goals. You will oversee and drive the success of our service, parts, and detail departments, with a focus on revenue growth, operational efficiency, and exceptional customer satisfaction in our newly renovated facility.
This is a fantastic opportunity for an experienced fixed operations professional passionate about the automotive industry, customer service, and team leadership.
**Key Responsibilities**
**Operational Accountability**
- Oversee, maintain, and enhance the Service and Parts Operations at Whitecourt Ford.
- Lead the service team in our newly renovated service department, ensuring a high standard of quality and productivity.
- Develop and manage annual forecasts and budgets for service and parts departments to meet dealership targets.
- Review performance data regularly to ensure departments are meeting their objectives.
- Collaborate with department leaders to create and implement corrective action plans as needed.
- Ensure compliance with Ford and manufacturer warranty policies and maximize OEM reimbursements.
- Conduct quality checks to maintain high service standards and reduce comebacks.
- Support top-tier customer satisfaction scores.
- Work with managers to enhance overall profitability.
- Promote a safe, efficient work environment.
**Financial Responsibilities**
- Analyze dealership financial performance and address any operational concerns.
- Assist in developing revenue and expense forecasts for fixed operations.
- Implement cost-management strategies to improve efficiency.
**Leadership and People Development**
- Coach and mentor the fixed operations team to achieve performance metrics.
- Identify and support employee development needs through training.
- Use performance metrics to drive success across departments.
- Foster a positive, success-oriented team culture.
- Promote accountability and professionalism within the team.
**Your Capabilities and Credentials**
- **Experience**: Fixed Operations or extensive Service Manager experience is required.
- **Ford Experience**: Experience with Ford is preferred and considered an asset.
- **Relocation**: Willingness to relocate or commute to, Whitecourt, Alberta.
- **Education**: Bachelor’s degree in a relevant field or equivalent experience.
- **Industry Knowledge**: Strong understanding of dealership operations, budgeting, and expense management.
- **Leadership Experience**: 5+ years of management experience with demonstrated success in leading and building teams.
- **Technical Skills**: Proficient in Word, Excel, and PowerPoint, with strong organization and time management skills.
- **Communication**: Excellent interpersonal and communication skills, capable of engaging with senior leadership and team members effectively.
- **Safety Knowledge**: Familiarity with Provincial Safety code requirements for automotive dealerships.
- **Other**: Valid driver’s license with a safe driving record.
We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.
**Job Types**: Full-time, Permanent
Pay: $99,000.00-$120,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
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