Front Desk Operations Manager

3 weeks ago


Midland, Ontario, Canada Comfort inn Full time
Job Title: Front Desk Operations Manager

We are seeking a highly motivated and organized Front Desk Operations Manager to join our team at Comfort Inn.

About the Role:

The Front Desk Operations Manager will be responsible for supervising front desk staff, ensuring exceptional guest service, and maintaining the highest standards of customer satisfaction.

Responsibilities:
  • Supervise and train front desk staff to ensure seamless check-in and check-out processes.
  • Manage day-to-day operations, including inventory management, budgeting, and forecasting.
  • Develop and implement strategies to increase guest satisfaction and loyalty.
  • Maintain accurate records and reports, including guest feedback and staff performance.
Requirements:

To be successful in this role, you will need:

  • A secondary (high) school graduation certificate.
  • At least 1 year of experience in a similar role or in hospitality.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:

We offer a competitive salary and benefits package, including:

  • An estimated annual salary of $50,000 - $60,000, depending on experience.
  • Opportunities for career growth and professional development.
  • A supportive and dynamic work environment.
About Us:

Comfort Inn is a leading hotel chain committed to providing exceptional guest experiences. We value our employees and strive to create a positive and inclusive work environment.


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