Hotel General Manager

2 weeks ago

London, Canada Motel 6 London Full time

We are seeking an experienced **General Manager** to join us and lead the team

The Hotel General Manager will be responsible for the following:

- Overall responsibility for all departments and operations of the Hotel.
- Set appropriate objectives for the hotel's performance including those relating to guest satisfaction ratings, RevPar, occupancy, etc.
- Develop a plan to achieve these objectives and track performance against them.
- Manage hotel budget including on-property costs associated with rooms, housekeeping, and food and beverage operations to improve profitability.
- Provide effective leadership and supervision of Hotel operations including sales, front desk staff, maintenance and housekeeping.
- Manage all human resources activities including recruitment, training, schedules, coaching, supervision, payroll, performance management and meetings.
- Strive to achieve the highest levels of guest satisfaction.
- Develop and maintains strong business relationships with clients and employees.
- Attend and represent the hotel at industry/community events and meetings.
- Develop/maintain knowledge of market trends, competition, and customers, including upcoming events in the London area.
- Follow-up on any guest or employee issues to ensure satisfactory resolution.
- Provide accurate, timely, and complete input to the Hotel owners.
- Escalate any concerns to the Hotel owners in a timely manner.
- Recruit and selects team members effectively.
- Train employees and set the right example.
- Conduct effective performance reviews.
- Delegate duties and responsibilities appropriately.
- Understand and implement safety and security measures.
- Understand quality standards and communicate them effectively to the team.
- Handle all guest comments in a timely and effective manner.
- Is able to communicate and maintain the highest brand standards.

**Job Type**: Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- On call
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- London, ON N6E 1L5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Management: 10 years (required)

Work Location: In person

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