Crisis Response Relief Worker: Safe Beds Program

3 weeks ago

Thornhill, Canada Your Support Services Network Full time

**About the Organization**

Are you interested in making a difference?

Are you looking to instill hope and inspire change?

Your Support Services Network (YSSN) is a non-profit charitable organization that offers competitive compensation packages. We also know that a job is more than a pay cheque. We offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they've helped people with mental illness, developmental disabilities, complex support needs and their families or caregivers find meaningful connections to help them live their best life.

**Employees can take advantage of many opportunities**:

- A Hybrid work arrangement that blends work from home with time in community or the office and the ability to flex or compress your work hours.
- A commitment to providing our employees with internal career opportunities through lateral position changes in our growing programs.
- In-house training, and external training for courses related to employees' current positions or to prepare them for other roles within our organization.
- A commitment to furthering our efforts in Diversity, Equity, Inclusion and Belonging through an active Steering Committee.
- Recognition programs including long-term service awards and idea recognition.
- An active Wellness Committee that promotes and organizes yoga sessions, mindfulness moments, fun contests, lunch-and-learn events and seminars.

We didn't become one of Canada's top non-profit employers of choice without a lot of thought, care and consideration for our team. Our supportive and collaborative workplace balances engaging and challenging work with personal development and a commitment to wellness.

**Description**
**Crisis Response Worker: Safe Beds Program - Relief (12 Hour weekday/weekend shifts)**
**Posting Closes: May 31, 2024**
**Salary Range: $35.26 - $38.04 Hourly**

The Crisis and Safe Bed Program is a temporary residential program (stays are up to 30 days) that provides individuals who are experiencing a mental health and/or addictions crisis with a safe, supportive space, to receive mental health supports, including de-escalation and crisis stabilization. The Program is intended to divert away from emergency services, the justice system, and/or unnecessary hospitalization by providing them with voluntary community crisis accommodation and support. Referrals may come from the broader community, community telephone crisis lines or emergency services, such as police.

The Crisis Worker will be responsible for supporting individuals in a 24/7, 7 bed residential setting on a short-term basis. The Crisis Worker is responsible for providing direct support to individuals who are accessing the Crisis and Safe Bed Program, including intake and admission processes, crisis de-escalation and stabilization, supportive counselling, resourcing, advocacy and linkages to community-based services, development of daily living skills (cooking, housekeeping and hygiene) and provision of day-to-day needs (food, clothing and personal care items).

The Crisis Worker provides rapid triage, assessment, intervention, resolution, short term supportive counselling and referral to the place of choice of the individual wherever possible. The Crisis Worker works closely with community partners such as the police to provide effective assessment and support to those in crisis. The incumbent also participates in assertive outreach, as well as community liaison and collaboration for the purpose of information sharing and program planning.

**_Relief Workers are required to use their own laptop and cell phone_**

**Responsibilities of the Crisis Worker include**:

- Screening and assessing incoming referrals for program eligibility
- Completing intake and discharge processes and protocols.
- Providing crisis support and counselling.
- Assisting with self-sufficiency in daily living skills (e.g., cooking, hygiene) as needed.
- Supporting the appropriate use of medication, as per the YSSN medication policy protocol.
- Working collaboratively with clients to identify, develop, and fulfill goals they identify as meaningful and relevant.
- Co-developing strategies and plans with clients to help them address immediate short-term needs and prevent further crises.
- Facilitating and monitoring the implementation of client programs, including daily programming and groups.
- Advocating and referring clients to ongoing community-based treatment, rehabilitation, and support services and resources to help them achieve their goals and objectives (e.g., income support, supportive housing).
- Engaging clients in crisis, goal and recovery planning.
- Monitoring program rules and compliance and maintaining a safe, conducive environment to allow for psychosocial stabilization and recovery.
- Liaising and working collaboratively with community service providers and partners (e.g., mental health and addictions servi

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