Finance Accounts Receivable

3 days ago

Guelph, Canada Gateway Services Inc Full time

**Accounts Receivable**

**ABOUT GATEWAY SERVICES INC.**:
Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Please visit Gateway Services Inc. to learn more about us.

**LOCATION**:Remote ON - 230 Hanlon Creek, Guelph ON (In office for training preferred)

**SUMMARY**:
The Accounts Receivable Administrator, reporting into the Accounts Receivable Team Lead, is responsible for responsible for posting and batching customer payments to customer's account in a prompt manner and keeping records of collection and status of accounts.

**HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES**:

- Post payments to customer accounts
- Contact national account customers to secure payment information, address disputes and/or provide necessary backup and documentation as required.
- Make arrangements for payment of outstanding and late accounts; escalate transfer to proper authorities as necessary.
- Recognize improper billing through research and rectify if possible.
- Investigate collection problems and advise customers on corporate A/R policies and procedures.
- Maintain accurate customer files with all applicable correspondence and report to Management on status as required.
- Build working relationships with internal departments to resolve customer disputes in a timely manner for all US and CDN entities
- Ensure the strict confidentiality and privacy of financial transactions as they relate to the organization and its customers.
- Form collection strategies to mitigate customer objections to making timely A/R payments.
- Investigate and resolve billing discrepancies or misapplied cash transactions.
- Perform month end duties which include printing and folding monthly invoices and statements and complete mailing by the end of the first day of the month

**WHAT YOU NEED TO SUCCEED**:
**Education, Training & Qualifications**
- High School Diploma or GED required.
- Two years' direct experience in an A/R capacity.

**Skills & Abilities**
- Demonstrated ability to accurately calculate, post, correct, and manage customer account records.
- Demonstrated ability to perform simple to moderate account reconciliations.
- High level of moral judgment for handling confidential information and monetary transactions.
- Strong diplomatic, negotiation, and conflict resolution.
- Effective attention to detail and a high degree of accuracy.
- Maturity and professionalism
- Strong work ethic and positive team attitude.
- Excellent teamwork and team building skills.
- Able to effectively communicate both verbally and in writing.
- Strong problem identification and problem resolution skills.
- High level of proficiency with Microsoft Office productivity suite**.**

**WORKING CONDITIONS**:

- Prolonged periods sitting at a desk and working on a computer.

**YOU’LL LOVE WORKING WITH US BECAUSE**:
**The People. **You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with

**OUR CORE VALUES**:

- People First
- Exceed Expectations
- (HIT) Honesty, Integrity, Trust
- Be Passionate and Caring
- Continuously Improve

**WHAT YOU CAN EXPECT FROM US**:

- Competitive Pay
- Medical, Vision & Dental Insurance
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program

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