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Front Desk

3 months ago

Burnaby, Canada Kootenay Columbia College of Integrative Health Sciences Full time

Kootenay Columbia College of Integrative Health Sciences (KCCIHS), formerly the Academy of Classical Oriental Sciences (ACOS), is a well-established post-secondary College since 1996. KCCIHS is designated by the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills. The heart of KCCIHS lies in our amazing teaching faculty and students. Our faculty consists of passionate individuals, many of whom run successful private practices or have decades of experience working in their modalities.

**Position**:Front Desk / Student Services Coordinator

**Job Status**: Full-time, Onsite

**Location**: Burnaby, BC

**Expected Start Date**: March 2024

**Reports to**: Campus Director

**Working Hours**: 8:30am - 5pm

**Salary**: $20/Hour

**Key Responsibilities**
**Front Desk Administration**:

- Ensure the effective running of Reception by answering and redirecting calls and messages efficiently.
- Welcome visitors to the college, ensure they sign in and are issued with the relevant lanyard in line with Trust procedures and that the relevant member of staff is notified.
- Provide a reception service at whole college events.
- Ensure that any forms or stationary that are displayed/required are stocked at all times and reordered when necessary.

**Student Services**:

- Maintain appropriate systems and procedures and maintaining student admissions records under the direction of the Registrar.
- Organize, administer and support student-centred events, to include such as Orientation Days.
- Create student schedules for scheduling purposes.
- Manage classes/class batches in the LMS system and ensure all class materials are up to date.
- Ensures important information related to student services are effectively communicated to students in a timely manner through appropriate channels.
- Maintains a current and accurate reflection of interactions with students through detailed case notes.
- Conducts research and proposes new processes to improve student services.

**Requirements**:

- At least 2 years of experience in a Post-Secondary Institution, with a focus on international and domestic students.
- Excellent communication, interpersonal, and networking skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and in a team environment.
- Proven track record of developing and implementing successful student support strategies.
- Attention to detail orientated and the ability to manage multiple projects at the same time.

**Qualifications**:

- Education in business, communications, or a related field
- Proven experience in office management
- Strong analytical skills with the ability to set up your team for success
- Familiarity with international visa and permit regulations as asset
- Excellent written and verbal communication skills

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or qualifications associated with the job.

**Salary**: $20.00-$25.00 per hour

Expected hours: 8 per week

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person