Expert Systems Analyst

1 month ago

Montréal, Canada Transat A.T. inc. Full time

The incumbent will act mainly as an expert in the field of the online sale of airline products as well as other fields related to this sector of activity. The incumbent is responsible for analyzing the organization's business context, identifying issues, identifying best practices, and proposing solutions that meet business needs. Furthermore, the incumbent will interact with the various Transat teams and solution providers during the design and development of these solutions. He is a member of the team responsible for the sales channel (B2C site), one of the most important at Transat.

**Responsibilities**:

- Actively work with other Transat teams to analyze new business requirements.
- Draw upon your expertise of Transat systems and travel industry best practices to facilitate the implementation of various solutions.
- Work closely with IT solution providers and collaborate with other teams to ensure that new solutions and features meet the business requirements as well as function adequately and effectively once delivered into production.
- Occasionally, assume a project manager role and coordinate the execution of activities related to the delivery of a release.
- Provide SME and technical expertise for all questions related to airline e-commerce systems and participate in solutions meetings during the project start-up phase.
- Support and train the team’s systems analysts to provide adequate support for the systems used by the business units.
- Validate the UAT plans prepared by the business teams to ensure the business requirements are covered during testing (including complex use cases).
- Produce and maintain detailed system documentation for airline e-commerce solutions, while conforming to the enterprise architecture plans and norms.
- Synthesize, tailor, and adapt information from various sources and present it to target audiences to facilitate the understanding of complex situations and help with the decision-making process.

**Requirements**:

- Bachelor’s degree or college diploma in Information Technology or in a related discipline. A relevant combination of education, training, and experience in Information Technology may also be considered for this position.
- At least 10 years’ experience in the Information Technology field, with at least 5 years’ experience in an IT Analyst or similar role.
- Excellent analytical and writing skills, demonstration of a high capacity for synthesis, and experience in designing and improving complex processes.
- Experience in working with outsourced IT service providers.
- Experience in working with remote teams, located in various geographical locations, using remote technology tools.
- Knowledge of e-commerce.
- Knowledge of the travel industry, with technologies used in the online sale travel products (an asset).
- Knowledge of database diagrams, system flow diagrams, XML schemas (an asset).
- Good communications skills and ability to express ideas convincingly.
- Excellent organization skills and ability to manage work priorities.
- Excellent ability to work on multiple assignments concurrently, with tight deadlines.
- Creative, with an aptitude for, and an interest in, solving complex problems.
- Ability to work independently, be a collaborative team player, communicate with different audiences (suppliers, user groups, and decision-makers).
- Ability to act diplomatically and adopt a customer-focused approach.
- Ability to act with initiative.
- Bilingualism mandatory (spoken and written).
- Knowledge of tracking and documentation tools (ex. Sharepoint, JIRA, Asana).
- Proficiency with MS-Office suite.

Job Details

Location:
Montreal Head Office / Downtown

Type of Work:
Permanent, full time

Job category:
Information technology

Business segment:
Head office

Business unit:
Transat A.T. inc.

Job #:
AT-23-029

End date of posting:
2023-02-16

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