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IT Support Technician, Information Technology
2 months ago
Full-time, permanent
Position summary
Duties and responsibilities
**Duties include but are not limited to the following**:
- communicate clearly and effectively either electronically, by phone or in person with both technical and non-technical users experiencing difficulties in order to determine, resolve and document problems experienced; this could mean prioritizing and managing several open cases at once
- field incoming help requests from end users, and escalate as required
- collect, organize and maintain a problem and solution log for use by other IT team members
- perform troubleshooting and remediation, while updating documentation
- manage deployment, administration and support for corporate desktops
- identify and learn appropriate software and hardware used and supported by the organization
- other duties as assigned
Skills and qualifications
**Required skills and qualifications include**:
- degree or diploma in information technology, computer science or related discipline, or equivalent experience
- proficiency with software technologies and basic hardware
- note: applicants may be quizzed during interview process
- extremely reliable and punctual
- must be able to work independently and know when to escalate issues upon determining cause
- excellent customer service skills
- responsible self-starter who is able to effectively plan and organize their own work
- positive and enthusiastic attitude
- strong communication skills and command of the English language, both written and verbal, are required for this position
The College of Physicians and Surgeons of British Columbia has been recognized as one of BC's top employers since 2011 and one of Canada's top 100 employers since 2014. Our goal is to attract, develop and retain highly talented employees. We offer an excellent working environment including a hybrid work-from-home/in-office model, opportunities for personal and professional growth, and a comprehensive benefits package.
We thank all applicants for their interest; however, only those selected for interview will be contacted.
The College of Physicians and Surgeons of BC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples―the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples―the Sḵwx̱wú7mesh (Squamish) Nation.
We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial.
