Global Courier Efficiency Manager

6 months ago

Winnipeg, Canada SkiptheDishes Full time

**Location**:Winnipeg or Toronto

**Description**:
If you are a self-starter and able to independently drive multiple work streams, have the ability to influence key stakeholders and motivate/engage people at different levels, we would love to hear from you If you are curious by nature, passionate about data and able to handle and analyse large and complex data sets, this could be the role to take your career to the next level.

**What’s On Your Plate**:

- Improve network outcomes for our Restaurant/Retail Partners and Customers by identifying and addressing unintended/unproductive behaviours present in our courier network
- Analyse network data to identify trends
- Monitor and evaluate undesired behaviours and establish performance metrics to recognize outstanding performance and identify areas for improvement
- Develop and implement policies and procedures related to courier KPIs, including code of conduct, safety guidelines, and delivery service standards
- Establish a culture of continuous improvement and ensure internal teams are familiar with current processes, policies and ways of working
- Drive a globalised and aligned approach while adapting for local needs
- Collaborate with local market teams and global functions to ensure compliance and local regulations are adhered to
- Prepare and implement process changes and monitor operational impact and quality
- Collaborate with Product and Tech to drive operational optimisation through automation, self-serve and simplified processes
- Establish measures of success, track and report impact
- Take ownership of key improvement initiatives from ideation through to the quality of the delivery service
- Support internal teams in the creation of tools, policies and documents to guide and educate couriers to drive behaviour change reflected in improved KPIs
- Clearly present and communicate plans and proposals to key stakeholders including senior management

**Can you deliver? Here are the skills and experience we need from you**:

- Previous experience delivering tangible improvements to operational efficiency or cost reduction driven by data insights
- Creative problem solving skills with a self-starter attitude, and willingness to dive into new challenges and opportunities
- Solid analytical thinking and data driven approach
- Experience analyzing large and complex datasets and distilling actionable insights
- Exceptional stakeholder management skills, able to deliver complex work in collaboration with colleagues, teams and functions
- Strong communication skills to effectively communicate plans, change and impact to key stakeholders at various levels of the organization
- Strong team player - able to gain trust, respect and confidence quickly and effectively
- Independent thinker, proactive problem solver, able to see the big picture, and think “one step ahead”
- Ability to thrive and adapt in a highly ambiguous environment

**What’s It's Like To Work At Skip**:
Skip is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their family, friends and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.

SkipTheDishes is proud to be an Equal Opportunity employer. Boxes are for pizza, not people. So however you identify and whoever you love, you are free to be you at Skip. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.

In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.

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