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Head of Courier Operations Manager
2 months ago
We are seeking an experienced and strategic leader to join our Global Operations team as the Head of Courier Operations. As a key member of our leadership team, you will be responsible for driving the performance and growth of our courier operations, ensuring seamless execution of our logistics and operational capacity.
This is a challenging and rewarding role that requires a strong understanding of contact centre performance trends and KPIs, as well as experience in managing internal operations, working with external partners, and performance improvement initiatives.
Key Responsibilities- Develop and implement strategies to improve courier operations performance and efficiency.
- Lead a team of managers to achieve competitive and challenging performance goals in a time-sensitive environment.
- Collaborate with external partners to ensure top-tier support for couriers and drive a culture of continuous improvement.
- Participate in medium-term and long-term planning to align team and external partner capabilities with the company's expansion and growth strategy.
- Ensure compliance with contracts, SOWs, and playbook management.
- Travel internationally to external partner locations to ensure on-site management and foster strong working relationships.
- Provide support and leadership to courier operations managers and their teams.
- Facilitate communication between managers in all Delco countries and feeding relevant information to the Director of Courier Operations and other stakeholders.
- 5+ years of experience managing contact centre operations.
- 5+ years of experience interfacing with or managing external partners.
- Bachelor's degree in Operations Management or equivalent experience.
- Strong knowledge of contact centre performance trends and KPIs.
- Proficiency in managing internal operations, working with external partners, and performance improvement initiatives.
SkipTheDishes is a leading tech company that values diversity, equity, and inclusion. We are committed to fostering a workplace where all employees feel they truly belong and where everyone is included, seen, heard, and respected.
We are proud to be an Equal Opportunity employer and welcome applications from all qualified candidates. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply.
