Representative, Auto Physical Damage

3 weeks ago


North York, Canada Definity Financial Corporation Full time

Job ID : 6830
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : North York, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

**What can you expect in this role?**
- Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
- Manage auto telephone claims until they are resolved
- Fully explain the claim process to all customers in a way they’ll easily understand
- Confirm whether claims are covered under a customer’s policy
- Ensure all claims are promptly investigated
- Work with the customer and preferred vendors to determine the best way to resolve the claim
- Maintain detailed file records by entering pertinent data into the appropriate systems
- Process claims payments within your authority level
- Initiate salvage and subrogation procedures on assigned claims
- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
- Achieve and maintain a file disposition rate of 100% on a monthly basis

**What do you bring to the role?**
- Minimum high school diploma required
- Experience handling automobile with a good understanding of terminology and auto policies
- Previous customer service and call centre experience is a definite asset
- Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
- Professional, friendly and courteous to customers
- Able to thrive under pressure and remain calm
- Excellent written and verbal communication skills
- Bilingualism is considered an asset

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid



  • North York, Canada Leons Auto Body Ltd Full time

    '''Duties'''Licensed - Repair and restore damaged vehicles to their original condition - Perform auto body repairs, including dent removal, panel replacement, and frame straightening - Prepare surfaces for painting by sanding, masking, and priming - Inspect repaired vehicles for quality and ensure they meet safety standards - Collaborate with other...

  • Supervisor, Claims

    2 weeks ago


    North York, Canada Wawanesa Insurance Full time

    **Date**:Feb 5, 2024 **Location**: Hybrid - North York-Toronto, O, CA Hybrid - Kitchener, ON, CA **Company**:Wawanesa Insurance **Job ID**:7575 **Working Business Language**: English **At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a...

  • Auto Body Technician

    2 weeks ago


    East York, Canada Laird Leaside Auto Body Full time

    '''Duties''' - Repair and restore damaged vehicles to their original condition - Perform auto body repairs, including dent removal, panel replacement, and frame straightening - Prepare surfaces for painting by sanding, masking, and priming - Use hand tools and power tools to complete repairs - Inspect repaired vehicles for quality and...

  • Auto Body Estimator

    1 week ago


    North York, Canada Front Line Work Force Inc Full time

    Education: College/CEGEP - Experience: 5 years or more **Work site environment**: - Dusty - Noisy - Odours **Work setting**: - In shop **Tasks**: - Professionalism in customer service - Review damage report and estimates of repair cost and plan work to be performed - Instruct apprentices **Certificates, licences, memberships, and courses**: - Auto Body...


  • North York, Canada Definity Full time

    **Auto Image Desk Appraiser**: Job ID : 5531 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Share :- share to twitter- share to facebook- share to linkedin**Save job** Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical...

  • Auto Detailer

    2 weeks ago


    North Bay, Canada Top PIcks Auto Sales Full time

    '''Duties:''' - Clean and detail vehicles to a high standard, both interior and exterior - Vacuum, shampoo, and steam clean carpets and upholstery - Wash and wax vehicle exteriors, including windows, tires, and rims - Remove debris and stains from vehicle interiors - Inspect vehicles for any damage or defects and report findings to management - Ensure all...

  • Auto Body Technician

    4 weeks ago


    North York, Canada ProColor Collision North York Full time

    **ProColor Collision **is looking for an **Auto Body Technician!** As an **Auto Body Technician, **you will be responsible to complete repairs properly and efficiently in order to have the vehicle ready for delivery on the promised due out date. Read the R/O and understand what is required. You will restores damaged vehicles to their original structural...


  • East York, Canada Fix Auto East York Full time

    Core Competencies - Customer Focus - Communication - Energy & Stress Management - Teamwork - Quality Orientation - Problem Solving - Accountability and Dependability - Operating Equipment - Ethics and Integrity - Results Oriented - Negotiation Job Duties - Ensure excellence in the delivery of the customer experience as outlined in the Fix Auto best...

  • Auto Body Repairer

    2 weeks ago


    North York, Canada M&A Collision Center Full time

    '''Duties: - Repair and restore damaged vehicles to their original condition - Perform auto body repairs, including dent removal, panel replacement, and frame straightening - Prepare surfaces for painting, including sanding, priming, and masking - Inspect completed work to ensure it meets quality standards and customer satisfaction - Keep work area clean...


  • North York, Canada 7 auto collision Full time

    Job Title: Auto Collision Appraiser Company: Jane and 7 Auto Collision Location: North York, Ontario We are a well-established auto body repair facility seeking a highly skilled and experienced Auto Collision Appraiser to join our winning team. If you are a motivated and detail-oriented individual with a passion for assessing collision damages and...

  • Auto Body Painter

    2 weeks ago


    North York, Canada Leons Auto Body Inc Full time

    We Are Leons Auto Body Since 1978. We are a family run business. We hire only the best trained, most qualified and experienced auto body technicians to work on your car. We use the latest equipment in a large, bright and clean facility. We incorporate environmentally responsible practices wherever possible. Over 90% of our business comes from referrals made...

  • Auto Body Technician

    3 weeks ago


    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for an Auto Body Technician!**: If you are detail-oriented and are looking to grow your expertise in the collision repair industry, then this could be your ticket to a great career. As a Auto Body Technician you will be required to perform skilled tasks in the repair and maintenance of vehicles. He/she restores damaged...

  • Autobody Worker

    2 weeks ago


    North York, Canada Progressive Auto Repair Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 40 to 50 hours per week - Education: No degree, certificate or diploma - Experience: 2 years to less than 3 years **Tasks**: - Clean and maintain work space - Replace front end components, body components, doors and frame and underbody components - File, grind and sand body surfaces to be repaired -...

  • Autobody Worker

    2 weeks ago


    North York, Canada Progressive Auto Repair Inc Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 to 50 hours per week - Education: - Expérience: **Education**: - No degree, certificate or diploma **Work setting**: - In shop **Tasks**: - Clean and maintain work space - Replace front end components, body components, doors and frame and underbody components - File,...

  • Autobody Worker

    4 weeks ago


    North York, Canada Progressive Auto Repair Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 40 to 50 hours per week - Education: No degree, certificate or diploma - Experience: 2 years to less than 3 years **Work setting**: - In shop **Tasks**: - Clean and maintain work space - Replace front end components, body components, doors and frame and underbody components - File, grind and sand body...


  • North York, Canada Fix Network Full time

    **Fix Network is looking for a Customer Service Representative!**: Fix Network is looking for a new **Customer Service Representative** to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as...


  • North York, Canada Definity Full time

    Job ID : 6581 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...


  • North York, Canada Pro Skills Auto Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Tasks**: - Review damage report and estimates of repair cost and plan work to be performed - Replace front end components, body components, doors and frame and underbody components - File, grind and sand body surfaces to be repaired - Mask and tape auto...


  • North York, Canada 7 auto collision Full time

    **Job Summary** 7 auto collision is looking for a Customer Service Representative to join our team. The Customer Service Representative will play a fundamental role in the customer service experience. **Responsibilities** **Engage in a positive, professional manner with customers, sales representatives, and team members.** - Greet customers and take the...


  • North York, Canada 7 auto collision Full time

    We are well Established Auto body repair facility. **seeking a Collision Estimators and Damage Appraisers to join our winning team. We offer GREAT EARNING POTENTIAL.** We are looking for energetic individuals to join our company, who have the ability to: - Analyze Collision repair damage - Handle parts orders and parts coordination - Assess structural...