Customer Service Specialist/data Entry

1 month ago


Headingley, Canada King's Services Full time

**Position**: Customer Service Specialist/Data Entry

**King's Services Core Values**

Honesty and Integrity - _Doing the right thing even when no one else is watching_

Sense of Urgency - _Don't wait for tomorrow to perform what can be accomplished today_

Positive Attitude - _Be the person everyone wants to be around_

Hardworking - _Dedicated people that go the extra mile_

Teamwork - _We are one company, one team_

**Position Overview**

The Customer Service Specialist/Data Entry -Reviews information for deficiencies, and maintain database updated by entering services and accounts data accurately.

**This position is full-time and permanent.**

**Key Responsibilities**
- Identify, evaluate, and prioritize clients' requests to ensure that inquiries are solved in a timely manner.
- Process customer quotes and bid proposals, following up regularly until closed.
- Accurately book, confirm, track, and enter client requests and information into our custom database.
- Develop new business and service opportunities from existing and new clients
- Combine data from different systems and sources and maintain data entry requirements by following company procedures.
- Request missing and unclear information or return incomplete documents to the appropriate area.
- Sort and organize paperwork and transfer data from paper formats into systems.
- Conduct and receive calls, identify client needs, offer information, and sell company services to fulfill needs.
- Perform other duties as required.

**Requirements**:

- High School with the equivalent combination of office education and work experience
- Minimum of one-year phone customer service experience required, phone sales experience is an asset
- At least one year of experience with data entry into software database
- Excellent phone etiquette, verbal, and written communication skills.
- Strong computer skills, especially MS Office or custom databases
- Must be able to multitask, prioritize and manage your time.
- Ability to operate effectively in a fast paced, growing team environment
- Strong critical thinking, analytical and problem-solving skills combined with keen attention to detail.

**Working Conditions**
- Office
- Repetitive tasks
- Working at a computer for long periods
- **Must** have reliable vehicle as bus access is not available

**What we offer**
- Health and Dental Benefit Plan
- Vision Care
- Long Term Disability
- Group Insurance
- Paid Vacation
- Reward Programs
- RRSP
- Statutory Holidays
- On-site Parking
- Opportunity to Grow

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Company car
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Headingley, MB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Data entry: 1 year (preferred)

Work Location: One location

Expected start date: 2023-03-06



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