Manager, Attendance Performance and Labour Guidance
3 months ago
**Description**
**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**
**Responsibilities**:
**Contact Centre Control Centre**:
- Develop effective strategies for all attendance and employee reliability/performance programs through data analysis, workplace culture, and effective management, with the intended outcome of reducing absenteeism, identifying misuse of programs, and reducing overall costs.
- Present findings, trends, and recommendations to senior leaders to drive decision-making and strategies for enhancing attendance reliability.
- Drive continuous improvement and development through effective performance management, clear objectives, expectations, and accountability.
- Oversee and expand the automation of the Customer Contact Centres absenteeism management system.
- Ensure that all data management, including tracking, file preparation, meetings, and follow up is consistently applied across all sites/locations to address concerns or grievances raised by employees and provide timely resolutions.
- Nurture positive relationships with managers, Union officials, Labour Relations, and Occupational Health Services to foster an environment of trust and collaboration.
- Collaborate with operational and resource planning teams to build robust return-to-work programs.
- Collaborate with Occupational Health Services ensuring attendance management programs are administered effectively and consistently.
- Oversee other sources of incoming information related to absenteeism. (i.e., Occupational Health, letters of complaint regarding misuse of privileges etc.).
- Collaborate with Labour Relations in the management of absenteeism, providing case documents and assisting in labour arbitrations as required.
- Manage, guide & promote prevention efforts related to absenteeism, rehabilitation, and work injuries for Customer Contact Centers' UNIFOR & IAM employee groups.
- Ongoing management of employees on Workers' Compensation Benefits including return-to-work programs.
- Benchmark and introduce Employee Wellness Programs, as part of the employee absenteeism, work injuries and RTW reduction efforts.
**Leadership Attitudes**:
Thought Leadership
- **Analysis & Decision Making** - Analyzes problems and situations, and their impacts on the business and its global network. Delivers commercial, fact-based, forward-thinking decisions.
- **Strategic Thinking** - Brings to life our vision of becoming "A Top 10 Airline in Everything We Do". Aligns personal and workgroup activities to the organization's strategic goals and leverages our global network and strength to provide value to our customers.
Results Leadership
- **Customer Centricity** - Builds and delivers solutions for internal and external customers that meet and exceed their needs, identifying innovative opportunities that will benefit them, creating value added services, and working in partnership with customers to drive the business forward.
- **Results Orientation** - Manages performance, holding self and others accountable to effectively and efficiently complete work responsibilities. Demonstrates initiative, a strong commitment to achieving meaningful results, and acts on opportunities to create value.
People/Personal Leadership
- ** Building Collaborative Partnerships** - Encourages personal achievement and excellence. Plays a part in attracting, developing, and retaining top talent. Ensures that all talent receives mentoring, training, feedback, and development opportunities.
- **Adaptability** - Responds resourcefully and shows nimbleness when faced with new challenges and demands. Effectively manages the pressures and complexities of various situations. Moves forward positively and productively under conditions of change or uncertainty.
- ** Building Talent** - Establishes authentic, genuine, and open relationships inside and outside of the organization to build a foundation of influence. Fosters an inclusive culture that makes people feel valued and respected. Works effectively with others across the organization to achieve goals. Ensures that all functions (assigning work, performance management, training and development, succession planning, determining developmental needs, rewarding, and disciplining) are conducted in a fair and equitable way.
**Qualifications**
- Recognized leader with 3+ years in a leadership role.
- Knowledge of the Unifor/IBT/IAM Collective agreements.
- Ability to produce accurate analysis, and presentation materials in a time-sensitive manner to Senior/Executive leadership audiences, that can stand on their own with mínimal editing and content direction.
- Self-motivated with the ability to quickly learn and understand concepts, multi-task, investigate issues, solve problems, make decisions, manage processes, and work independently with mínim
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