Customer Support Representative-full-time
4 months ago
Aurora Furniture Manufacturing Ltd. is seeking a motivated and detail-oriented Customer Support Representative to join our team. This position will primarily focus on providing exceptional customer service to our clients through e-commerce, while also serving as a key liaison between our customers and internal departments. Fluency in English is required, and proficiency in additional languages such as French, Hindi/Punjabi, and Mandarin/Cantonese is a plus.
**Responsibilities**:
- Provide top-notch customer service to both external customers and our sales team.
- Cultivate and maintain strong relationships with key customers.
- Manage all customer inquiries, ensuring that expectations are consistently met and exceeded.
- Communicate order status updates promptly and professionally.
- Act as a liaison between customers and internal departments to resolve issues efficiently.
- Maintain accurate customer records in the CRM system.
- Continuously expand product knowledge to better assist customers and identify upselling opportunities.
- Maintain a positive and professional demeanor in all customer interactions.
**Qualifications**:
- Strong verbal and written communication skills in English; proficiency in additional languages is a plus.
- Excellent computer skills, including proficiency with CRM systems and Microsoft Office Suite.
- Highly detail-oriented with the ability to multitask effectively across multiple systems.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Ability to think critically and problem-solve when faced with challenging situations.
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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