Supervisor Social Assistance

2 weeks ago

Richmond Hill, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**

Reporting to the Manager, Social Assistance, is responsible for coordinating, delivering and administering client-centred Ontario Works (OW) Programs and regionally funded programs; supervising staff in determining applicant eligibility and providing integrated financial and wrap around case management services; supervising staff working with service providers ensuring compliance with Ontario Works legislation and policy directives; analyzing, identifying, developing and implementing initiatives to continually improve the effectiveness and efficiency of the OW Program in the provision of wrap around case management and with a long term perspective in addressing client’s needs; and ensuring responsive service delivery in a risk based, empathetic client centred and collaborative manner.

**MAJOR RESPONSIBILITIES**
- Supervises staff in determining applicant eligibility, case planning, financial and employment case management, investigations and reporting activities.
- Interprets Ontario Works legislation and policy directives to ensure service delivery standards are adhered to and are responsive to client needs while maintaining cost effectiveness and fiscal responsibility.
- Reviews legislation and Provincial directives and provides input into new internal policies and procedures; assists and/or develops standard practices for the Branch in order to maintain program integrity and consistency.
- Ensures contracts, agreements, training plans, negotiations, client referrals, placements, programs and business practices are delivered in accordance with Acts, regulations, directives, Regional policies and procedures and applicable business plans.
- Leads employment team staff in the provision of intensive wrap around case management and providing guidance to staff and ensuring service integrity.
- Leads the development of OW marketing strategies and regionally funded training programs.
- Oversees the disbursement of allowances and benefits to clients and vendors, the recovery of overpayments, court-ordered support and other assignments resulting from various financial supports.
- Oversees the recording, monitoring and reporting of disbursements and collections.
- Assists the Manager in developing annual business/work plans and in developing service plans and staffing proposals.
- Provides input into budget and business plan development, policies and procedures.
- Empowers staff to make decisions and work as part of a highly functional and collaborative team.
- Engages clients in respectful, client-centred and strength-based manner.
- Responds to the needs and concerns of clients, including interpreting and explaining legislation, policies and procedures governing social assistance, and investigating and resolving a variety of sensitive client issues.
- Responds to enquiries directly and builds collaborative relationships with stakeholders either verbally or in writing from various stakeholders.
- Assumes functions of the Manager in that person’s absence, as directed.
- Performs other duties as required to meet Divisional/Branch and Departmental objectives.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Social Work, Social Science, or a related program or approved equivalent combination of education and experience.
- Minimum three (3) years’ experience in a social service environment including direct casework, coaching, staff development, mentoring to support staff in a risk based environment, eligibility review, job development, employment counselling, workshop delivery, service delivery, needs testing and cost recovery or collections and supervisory or leadership experience.
- Valid Ontario Class "G" Driver's License and reliable vehicle for use on corporate business.
- Satisfactory Police Criminal Background Check.
- Demonstrated knowledge of relevant Standards, Acts and Regulations as they relate to Ontario Works.
- Leadership competencies including operating strategically, leveraging diversity and differences, customer focused, ensuring accountability, managing complex problems, financial management, employing interactive and effective communication, fostering collaborative relationships, cultivating engagement to drive vision and purpose, managing and developing talent, establishing and maintaining trust, displaying self-awareness, and demonstrating resiliency.
- Leadership ability to develop and inspire a shared vision and drive for results in a climate of accountability.
- Ability to relate to recipients in an empathetic yet objective professional manner.
- Ability to work outside regular business hours, as required.

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