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Administrative Coordinator

5 months ago

Vancouver, Canada Chartered Professional Accountants of British Columbia Full time

**Position: Administrative Coordinator (Professional Development Registration)**

**Reports To: Manager, Professional Development Operations**

**Contract Type: Fixed Term, Full Time (June until Dec 20, 2024)**

**Job Summary**
Reporting to the Manager, PD Operations, the PD Registration Coordinator will be responsible for seminar and session registrations and customer care. The position processes registrations (cancellations/waitlist maintenance); monitors and responds to customer inquiries, and provides administrative support at CPABC professional development seminars, both in-person and virtually, by providing information and assistance to seminar attendees, and logístical support to instructors. The role will also be responsible for quality assurance by preparing seminar evaluations and compiling evaluation summary reports, and proofreading/formatting seminar materials and video files. The position is also responsible for printing and sending seminar material binders to instructors, as required.

**Key Responsibilities**:
**Program Registration & Customer Care**
- Process registration and PD Passport activities (e.g. purchases, cancellations, transfers, refunds);
- Communicate seminar changes (e.g. location, date/time, cancellation) to instructors and attendees;
- Follow-up on any problems or issues related to registrations or processed transactions;
**Program Delivery & Quality Assurance**
- Consolidate and review completed evaluations for data integrity prior to review by the PD Management team;
- Review and edit audio and/or video recordings for On Demand seminars using Camtasia;
- For in-person seminars, assist with packing up and returning any CPABC items at the end of the seminar, as required;
**Equipment & Inventory Management**
- Print, prepare, coordinate, ship and track course material and handout shipments to venues, troubleshooting and resolving issues with couriers as required;
- As required, print and send seminar material binders to instructors;
- Monitor the weekly schedule of courses and organize a print schedule to ensure inventory of course materials is sufficient;
- Assist with the organization and inventory maintenance of departmental AV equipment (e.g. allocating and tracking required AV equipment), ensuring equipment is properly shipped, returned and stored;
- Ensure proper organization and cleanliness of the Print Room and PD shelving units;
**Department Administration**
- Track and record sign-in sheets from each seminar, ensuring the attendance record is updated in a timely manner;
- Follow-up with instructors and/or PD Coordinators on missing sign-in sheets;
- Other duties and responsibilities as may be assigned from time to time.

**Key Requirements**:

- Post-Secondary degree in a related discipline, or equivalent experience;
- Minimum one (1) year of experience in Office Administration, Customer Service, Event Support, or similar capacity;
- Excellent interpersonal, communication and presentation skills, both verbally and written;
- Intermediate proficiency with MS Office, including Word, PowerPoint, Excel and SharePoint;
- Prior experience with data entry or database administration would be an asset;
- Ability to work collaboratively as a key member of a team and independently with minimum supervision;
- Meticulous attention to detail, refined organizational and time management skills;
- Proven ability to prioritize competing requirements and deadlines under pressure.

If this job outline describes you, please send us your **résumé** and **cover letter. **This posting will remain open until filled.

**Why join our team? **CPABC offers an entrepreneurial environment with a competitive compensation package. At CPABC we live our core values:

- _We Are Open_
- _We Work Together_
- _We Communicate_
- _We Improve Every Day_
- _We Are Professional_
- _We Laugh and Celebrate_
- **About CPABC**_

**Job Types**: Full-time, Fixed term contract

Pay: $23.00 per hour

**Benefits**:

- Employee assistance program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC V6B 4N6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative Support: 1 year (preferred)

Work Location: Hybrid remote in Vancouver, BC V6B 4N6

Expected start date: 2024-06-03