Systems Analyst Ii

3 weeks ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:38932

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

**Specific Duties and Responsibilities**
- Formulate technical and process recommendations which may affect wage or salary rates, work loads, working conditions, promotional opportunities, and reductions or increases in staff
- Participates in and leads changes to computer systems and business process improvements; support and transition departmental staff and monitors system usage; monitors and evaluates system performance and implements improvements where appropriate
- Assists in the overall design, selection, implementation and support of the mix of hardware, operating systems, third-party technical and business software and related technical components that constitute the Hansen or 311 environment. Leads projects and directs junior technical staff
- Troubleshoots and resolves technical and environmental problems that cannot be resolved by junior technical staff. Provide training to other staff members as required
- Liaises with, and maintains effective working relationships with, consultants and hardware and software vendors in the course of carrying out the position’s duties
- Evaluates the need for, prepares detailed specifications for and writes new programs and revises existing programs utilizing all available and applicable software, services and languages
- Prepares test plans and data, and conducts program and system testing and debugging; identifies the need for additional testing
- Prepares and maintains detailed user, systems and operations documentations; prepares and provides presentations, staff orientation, training and practical guidance on the use of new or changed computer systems and software
- Estimates time and cost of system development activities based on prevailing project management standards and reports progress against those estimates
- Provides technical direction to programmers in junior technical staff, clients or consultants as the course of business requires
- Coaches and mentors junior technical staff in the use of programming and other technical tools, procedures and best practices
- Assists in the development of computer systems standards for system support and maintenance of various business functions
- Provides advice and assistance to Departmental staff at all levels concerning all aspects of use of information technology and Departmental business process-related best practices
- Keeps up-to-date with developments in programming techniques and languages, operating systems, data base management software, computing hardware, the current state of the Information Technology industry and industry trends, and related matters
- Other duties/responsibilities as assigned

**Qualifications**

Education and Experience:
Knowledge, Skills and Abilities:

- Considerable knowledge of information technology specifically Microsoft operating systems; cloud-based services such as Azure; office productivity software; network, client-server, relational and object-oriented concepts
- Considerable knowledge in data analytics including ETL methods, data modeling, data integration, reporting and analytic tools such as Qlik or Power BI
- Considerable knowledge in systems integration, in implementing and supporting near real-time transaction executions
- Considerable knowledge in learning and configuring enterprise software systems, on premise or on the cloud
- Considerable knowledge of the use of information technology in a municipal environment in general, and in a municipal engineering environment in particular
- Considerable knowledge of modern office procedures and equipment, including mobility
- Sound knowledge of project management and systems analysis
- Sound knowledge of modern tools and techniques for business case development and evaluation
- Working knowledge of the operations, procedures and policies of various city departments
- Good project management and organizational skills
- Good conflict resolution and team player skills
- Ability to develop, document, review and revise formal working procedures and techniques, and detailed system technical documentation and user guides
- Ability to exercise sound judgment in assigning and supervising work of members of

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