Business Analyst Ll

3 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level D

Job Title

Business Analyst ll

Department

OCIO | Salesforce Solution & Delivery

Compensation Range

$8,063.17 - $12,575.08 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

February 29, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

The Business Analyst II leads the assessment of client needs in an effort to align business initiatives with information technology solutions, primarily for the ongoing support of UBC s enterprise Constituent Relationship Management (CRM) platform, Salesforce.

Representing UBC IT, the Business Analyst II will provide expertise in the areas of requirements

definition, business process analysis and design, functional design, configuration, implementation, testing, training and documentation to deliver enterprise solutions to the UBC community. Majority of work will be performed in a formal project team. Projects typically have a high degree of complexity, influence, and impact as solutions are generally designed for the majority of constituents in the UBC community.

Organizational Status
- The Business Analyst II reports to the Project Manager in UBC IT - Academic Systems team.
- Strategic direction is provided by the Sr. Manager of the UBC IT - Academic Systems.
- Works daily with a project team typically made up of a project manager, developers, functional experts, and other project specialists
- Works closely with a broad range of stakeholders, including management and staff of UBC IT, clients from administrative and academic units, and external entities including vendors, regulatory agencies, and partner institutions.

Work Performed

Specific Duties:

- Accountable for the collaborative effort of multiple teams across business and IT units to problem solve technical issues for the salesforce platform and related ecosystems.
- Leads analysis of institutional data that are across multiple platforms such as Student Information Systems, Workday, and systems external to UBC, and designs processes and procedures to resolve data quality issues.
- Manages new releases of Salesforce to efficiently roll out new features, responsibilities will include review of release notes to identify features that may meet business needs, perform fit-gap analysis, use project management methodologies to design implementation plan.
- Acts as the project lead in the analysis, testing, verification and validation of custom software and third party package software implementation relating to complex, enterprise systems.

Core Duties:

- Leads the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommends options.
- Identifies, elicits, and documents business requirements, defines business rules and communicates requirements for the implementation of business solutions.
- Leads planning sessions to implement integrated business process improvements and documents discussion and agreements.
- Analyzes requirements and develops processes and procedures
- Analyzes metrics to ensure for client satisfaction.
- Leads feasibility studies for standard development projects and enhancements.
- Provides technical guidance and leadership to less-experienced individuals.
- Prepares functional, system and program specifications.
- Develops user test cases and validates test results during user acceptance testing and system acceptance testing stages. Typically performs functional testing.
- Prepares project status reports and communicate status to client.
- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
- Performs other related duties as required.

Consequence of Error/Judgement

Errors in judgment, poor planning, or failure to act decisively could have a detrimental effect on UBC mission critical systems. Unreliable systems and code errors that disrupt the operations of these system, or failure to meet contractual obligations for performan

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