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Service Desk Analyst
1 week ago
We are seeking an experienced Service Desk Analyst to join our Infrastructure Services team in Winnipeg. You will assist in the support and maintenance of the growing network and system infrastructure for our company and for clients under contract for Managed Services. You will be part of a team responsible for designing, delivering, and supporting scalable, maintainable, and highly available network architectures that meet business objectives and SLAs. You have excellent customer service skills, and you enjoy working with people.
**What you will do**:
- Monitor and resolve service desk tickets.
- Monitor active network and server infrastructure.
- Respond to client requests based on established SLAs.
- Troubleshoot and resolve infrastructure anomalies.
- Perform routine preventative maintenance on equipment.
- Support and maintain back-office servers in specified datacenters.
- Provision and support the deskside hardware and software stack.
- Assist in delivering IT solutions for a variety of technologies as need arises by using standard SDLC methods.
- Work with team members to build a deployment schedule and act as a single point of contact for clients and team members.
- Document events and problems in the ticketing system.
- Interface with third-party vendors to resolve certain hardware/software problems.
**What we'd like**:
- Working knowledge supporting and maintaining Microsoft cloud software and services in both Microsoft 365 and Azure.
- Broad knowledge of IT business issues and processes related to incident management, as well as enabling technologies to support the core business.
- 2-4 years’ experience working as an IT support analyst, help desk analyst, or equivalent role in the industry.
- Experience supporting and maintaining back-office, desktop, and network infrastructure components on private and cloud topologies.
- A service-oriented approach to IT support.
- Experience with server and desktop operating systems on the Windows, Apple, and Linux platforms for support and maintenance purposes.
- Experience with networking concepts.
**Why Work with Us?**
We offer a competitive compensation and benefits package as well as:
- Professional Development budget and time
- Tech-enablement program for home use
- Career Mentor to help you grow in your career
- RRSP/401K match program
- Bonus programs to reward you for your accomplishments
- Wellness program to keep you healthy
- Opportunities to connect - book clubs, games nights, Special Interest Groups, “Coffee & Code” for our
developer friends, Team Meetings, and much more