Network Operation Center Analyst

2 weeks ago

Montréal, Canada Canadian National Railway Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

The primary objective of the Telecom Network Operations Center is to monitor, manage & support CN networks & Network carried services with a goal to offer optimum Network availability to our internal & external customers.

**Description**:

- Shift work 7/24 (**Rotating 12 hrs** **shift work include days, evenings/nights & week ends**.)
- Provide level 1 & level 2 Incident solving support on all Telecom services.
- Track, follow up, coordinates work activities regarding Telecom incidents.
- Provide technical expertise to CN Field Technicians.
- Manage CN IT Telecom trouble tickets.
- Event Management of CN Core Transport Network.
- Manage and coordinate CN Fiber restoration and maintenance activities.
- Oncall pager duty (rotation)

**Skill set**:

- Hands on experience of telecommunications hardware and management platforms
- Experience with telecom configuration, management and monitoring
- Knowledge of the common sources of trouble in telecommunications equipment and lines
- Operational and results focus
- Professional customer orientation
- Solid problem solving skills
- High energy, multi-tasking skills
- Engages and inspires passion - motivates people
- Tactful and exercises good judgment.
- Process driven and able to turn strategy into tactical actionable tasks.
- Creativity and strong analytic skills
- Time management skills and prioritization

**Assets**:

- Understanding of ITIL processes
- NRS I / Nokia Network Routing Specialist or CCNA or equivalent
- Technical experience in the field of telecommunications (3 years)
- Experience in a NOC (Network Operation Center) 7/24 environment is an asset
- Knowledge Organisational & process framework (ITIL) is an asset
- Experience in the different activities associated to fiber optic management
- Knowledge in Facility management ( Power plant, HVAC, Telemetry) is an asset
- Experience working in a large IT organization

**The Telecom Operation team is required to be familiar with the**

**following communications technologies and protocols**:

- Ethernet, TCP/IP and related protocols
- IS-IS, BGP routing protocs
- TDM (Time-division multiplexing)
- SHDSL (Single-pair high-speed digital subscriber line)
- Microwave Alcatel (Alcatel MPR9500)
- MPLS Alcatel (7750,7705)
- CWDM/DWDM (Optelian, CIENA 6500)
- Data radio Point to Point and Point to multipoint (Cambium, Redlines)
- AC and DC Power Systems / HVAC

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

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