Business Analyst

2 weeks ago

Montréal, Canada Intelcom Full time

Ride the next mile with us
- Intelcom is looking for a Business Analyst, Last mile Operations, to support the Operations team with new and ongoing projects and system improvements.

This role will report to the Director of Operational & Technology Platforms. To succeed in this multi-disciplinary role, the applicant must have strong business analysis competencies as well as basic project management skills.

The Business Analyst specializing in Last Mile Operations must develop a deep comprehension of Intelcom’s last mile technologies. Their proficiency in identifying and implementing enhancements, modifications, and innovative solutions is crucial for excelling in this role. This skill set ensures they can effectively adapt and evolve these tools, guaranteeing their success and driving operational excellence.

Key Responsibilities:

- Leveraging industry standards in logistics, identify and analyze gaps in Intelcom’s current 'as-is' process.
- and define precise requirements for enhancing and optimizing our final mile operations.
- Create business requirement documents (BRD) and business cases for OPS projects.
- Complete a project RACI matrix to identify project roles involved in each project.
- Participate in the creation of and validation of the Project Charter
- Ensure stakeholder requirements are defined, modeled (using modeling notation) and validated.
- Participate in the solution design with IT and Product Management
- Validate and obtain sign off on the solution design with SMEs from Operations
- Exercise their authority to sign off on solution design (as the main OPS representative)
- Exercise their ability to influence different stakeholders.
- Identify, prioritise, mitigate, and communicate impending project risk.
- Complete Project task definition (for tasks required of the Operations teams) and create a Project plan for managing these tasks.
- Support in the completion of project implementation tasks (ex. Identify supplies needed for the solution, oversee distribution of hardware required for the project
- Participate in end-to-end UAT sessions as an OPS SME
- Validate new processes by testing them prior to deployment.
- Participate in the identification of KPIs and other metrics to measure the success of the project.
- Participate in defining the transition and help with sustaining the change.
- Train-the-trainer to ensure project succession.
- Help create SOPs and training content and participate in initial trainings.
- Define the rollout plan for operations projects. This includes selecting stations, communicating change, planning deployment at station, managing non-tech requirements.
- Offer first line of support for rollout support and obtain feedback and define (and coordinate) pilot next steps.

Qualifications:

- Certification in Business Analysis, Project Management, or equivalent work experience
- Master’s degree from an accredited university in supply chain management and logistics or related discipline or equivalent work experience
- Strong leadership, influencing and negotiation skills and ability to make decisions independently.
- Strong and independent project planning capabilities
- Fast learner in complex environments with high dependencies
- Has worked as a specialist, business analyst or product manager in an operations role within the logistics or supply chain department.
- Motivated to learn and has excellent problem-solving skills.
- Comfortable with ambiguity and can make decisions despite them.
- Strong ability to set priorities.
- Natural analytical mindset and strong in system thinking.
- Solid knowledge of the business analysis toolbox
- Excellent communication and facilitation skills in both English and French
- Above average verbal and written skills and ability to convey information logically and coherently.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

  • Business Analyst

    3 days ago

    Montréal, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Business Analyst

    1 month ago

    Montréal, Canada Accolite Digital Full time

    **Summary**: Business analysts use data to form business insights and recommend changes. Business analysts identify business areas that can be improved to increase efficiency and strengthen business processes. **Requirements**: - Identifying and prioritizing the organization's functional and technical needs and requirements - Using SQL and Excel to analyze...

  • Business Analyst

    4 days ago

    Montréal, Canada CGI Full time

    **Business Analyst**: **Category**: Business Analysis (functional and technical) **Main location**: Canada, Quebec, Montréal **Position ID**: J1022-1369 **Employment Type**: Full Time **Position Description**: Being a member of CGI will not only allow you to broaden your expertise in a number of technologies, but will also give you the opportunity to...

  • Business Analyst

    4 weeks ago

    Montréal, Canada CTConsultants Full time

    **CTC007104 : Business Analyst** **Location**: Montreal, Quebec - **Field**: BA - **Position Type**: Contract **Starting**: January 9, 2023 - **Ending**: July 7, 2023 - **Resources Required**: 1 - Position Description Duration: 6 months Temp-to-perm: Yes Bilingualism: Mandatory French and English Rate: Flexible **Job Description**: Your main...

  • Business Analyst

    1 month ago

    Montréal, Canada Nixa Full time

    **About us** **What does a Business Analyst do at Nixa?** The Business Analyst will be responsible for assisting sales staff on customer discovery calls. They will also be responsible for the analysis of customer requests and translating those requests into detailed quotes. The Business Analyst will also be responsible to research Public Tenders (RFPs)...

  • Business Analyst

    1 month ago

    Montréal, Canada CTConsultants Full time

    **CTC007557 - Business Analyst**: **Secteur industriel: Bancaire/Banking**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Mixed**: **Description**: Duration: 6 months The resource must speak French, English is a plus. Maximum rate: Flexible depending on experience. Remote work: Hybrid You will be part of a customer delivery team...

  • Business Analyst

    1 month ago

    Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Iam Business Analyst

    4 days ago

    Montréal, Canada E-Solutions IT Service PVT LTD Full time

    **Role: IAM Business Analyst** **Location: Montreal, QC** **Contract job (Onsite job)** **Description**: Ø Working in the Customer Identity & Access Management (CIAM) Fleet. Ø The Business Analyst works in the Agile Squad using the Agile methodology with the Product Owner and the other squad members Ø As the Product Owner (PO) is approached with a...

  • Business Analyst Finance

    4 days ago

    Montréal, Canada CGI Full time

    **Business Analyst Finance**: **Category**: Finance **Main location**: Canada, Montreal **Position ID**: J1222-2228 **Employment Type**: Full Time **Position Description**: CGI is seeking a Business Analyst to join our corporate Global Business services team located in downtown Montreal. The Business Analyst will play a role in the analysis of financial...

  • Business Analyst

    2 weeks ago

    Montréal, QC, Canada Artemis Consultants Full time

    We're seeking a highly analytical, knowledgeable and driven Information Technology Business Analyst be a key player in bridging the gap between business needs and technology solutions. In this role, you will work closely with members of the Product team, to evaluate the request needs from internal stakeholders. Bachelor's degree in related field or science...

  • Business Analyst

    3 weeks ago

    Montréal, QC, Canada Artemis Consultants Full time

    We're seeking a highly analytical, knowledgeable and driven Information Technology Business Analyst be a key player in bridging the gap between business needs and technology solutions. In this role, you will work closely with members of the Product team, to evaluate the request needs from internal stakeholders. Bachelor's degree in related field or science...

  • Business Analyst

    3 weeks ago

    Montréal, QC, Canada Artemis Consultants Full time

    We're seeking a highly analytical, knowledgeable and driven Information Technology Business Analyst be a key player in bridging the gap between business needs and technology solutions. In this role, you will work closely with members of the Product team, to evaluate the request needs from internal stakeholders. Bachelor's degree in related field or science...

  • Business Analyst, Business Intelligence

    4 weeks ago

    Montréal, Canada CTConsultants Full time

    **CTC007132 - Business Analyst, Business Intelligence**: **Secteur industriel: Communications**: **Type d'emploi: Contract**: **Durée: One year**: **Mode de travail: Mixed**: **Description**: Locations - Toronto / Mississauga Hybrid - 2 days in office What are the top three functions of this role? (Top duties the contractor will be accountable...

  • IT Business Analyst

    1 month ago

    Montréal, Canada Groupe Optimum Inc. Full time

    **Optimum General Inc. / Montreal / Permanent / Full time**: *** **Our offer**: - A technical challenge at your level - A team of high-level business analysts - A seasoned management team - A business field in total transformation and constant evolution **Our needs**: - Modernizing the pricing of our policy management systems - Optimize our...

  • Business Systems Analyst

    1 month ago

    Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Business Analyst

    1 month ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **SCOPE**: The Information Technology (IT) team provides technological tools and services to Air Canada Vacations. IT works closely with all the internal teams and external partners to effectively meet and exceed internal clients’ and customer needs. Reporting to the Program Manager - PMO, Air Canada Vacations is seeking experienced Business Analysts whose...

  • Business Analyst

    5 days ago

    montréal, Canada Soho Square Solutions Full time

    Role: Business Analyst In Disaster and IT Recovery Team Duration: Initially a 2-year contract, with the possibility of extension Location: Toronto or Montreal Hybrid Working Mode: Must be willing to work in a hybrid mode, including weekly visits to the office Key Requirements: Experience in Ser

  • Business Analyst

    3 weeks ago

    Montréal, QC, Canada Artemis Consultants Full time

    We're seeking a highly analytical, knowledgeable and driven Information Technology Business Analyst be a key player in bridging the gap between business needs and technology solutions. In this role, you will work closely with members of the Product team, to evaluate the request needs from internal stakeholders. Bachelor's degree in related field or...

  • Business Analyst Mortgage

    1 month ago

    Montréal, Canada Avanciers Full time

    Hello Hope you are doing great. Please find the requirement below, If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number No. (506)-502-4889 **Job Title/ Role: Business Analyst Mortgage** **Location :...

  • ERP Business Analyst

    4 weeks ago

    Montréal, Canada IT Unlock Consulting Full time

    **D365 Business Analyst (ERP)** **Location: MONTREAL (hybrid) Ready to work 2+ days per week on site depending on mission** **PERMANENT FULL TIME** **Job description**: We are looking for a talented D365 Business Analyst. The is a new implementation and the position is permanent. The work is hybrid and begins ASAP. Exciting technologies and intriguing...