Bilingual English/french Technical Support Analyst

2 weeks ago


Toronto, Canada Sage Group PLC Full time

Learner. Listener. Solutions-provider. Oh, and you also speak English and French. If you have those four things, you’ll feel the satisfaction of “I crushed it” every day as you shut your computer. This is that kind of job.

**Key Responsibilities**
- What’s in it for you?
- Flex work: you’ll mainly work from home, 3 days per week you’ll use our modern campus.
- Bilingual (French/English) team: collaborate with an inclusive French Bilingual Community.
- Being the voice and face of Sage: you’ll help guide customers to solutions using empathy and a human-centered approach in every conversation.
- Improving self-service platforms: with your feedback, you’ll say you helped improve world-class tools like Sage City and Sage Knowledgebase.

Growth opportunities:
It’s common to be promoted within a few months if you’re looking to move up. We proactively promote great talent, it’s part of who we are. If you’re nailing it, we see you and want to keep you.
Minimum qualifications:

- Bilingual in English and French
- Minimum 2 years of experience in Customer Service/ Technical Support
- High School Diploma or GED
- Learn and applier of technical knowledge (we’ll teach you)
- You consider listening your first reaction to reaching solutions

Your benefits:

- Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
- Comprehensive health, dental and vision coverage
- RRSP matching
- 24 total days of paid time off which includes 16 days of vacation, 3 personal days and 5 sick days.
- 5 days paid yearly to volunteer (through Sage Foundation)
- Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement)
- A library of on-demand career development options and ongoing training offerings

Hear from our employees:
According to our employee feedback on Comparably, we scored a 4.8/5 rating on company culture and our employees gave our CEO a score of 90/100. We also won awards in 2021 for Best Company when it comes to diversity, compensation, women, work-life balance, leadership, and career growth, to name a few.
Dig deeper about who we are:


LI-Remote
LI-Hybrid
LI-CM1


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