Major Case Specialist, Liability

5 months ago

Oakville, Canada The Travelers Companies, Inc. Full time

Who Are We?

- Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

- Job Category
Claim
Target Openings
1
What Is the Opportunity?
Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

What Will You Do?
- Business Processes:

- Directly handle assigned severe and/or complex claims.
- Consult with Manager on use of Claim Coverage Counsel as needed.
- Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
- Claim Strategy:

- Interview witnesses and stakeholders, take necessary statements, as strategically appropriate.
- Complete outside investigation as needed per case specifics.
- Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
- Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
- Maintain claim files and document claim file activities in accordance with established procedures.
- Utilize evaluation documentation tools in accordance with department guidelines.
- Proactively review CFAs for adherence to quality standards and trend analysis.
- Utilize diary management system to ensure that all claims are handled timely.
- At required time intervals, evaluate liability & damages exposure.
- Establish and maintain proper indemnity & expense reserves.
- Business Partnership Duties:

- Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
- Recommend appropriate cases for discussion at roundtable.
- Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
- Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
- Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
- Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
- Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
- Appropriately deal with information that is considered personal and confidential.
- Customer Service:

- Develop and employ creative resolution strategies.
- Responsible for prompt and proper disposition of all claims within delegated authority.
- Negotiate disposition of claims with insureds and claimants or their legal representatives.
- Recognize and implement alternate means of resolution.
- Manages litigated claims.
- Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
- Track and control legal expenses to assure cost-effective resolution.
- Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
- Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
- Fulfill specific service commitments made to certain accounts, as outlined in Special.
- Account Communication (SAC) instructions, and inquiries from agents and brokers.
- Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws.
- Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
- Share accountability with business partners to achieve and sustain quality

  • Major Case Specialist, Liability

    1 month ago

    Oakville, Ontario, Canada 570 The Dominion of Canada General Full time

    Job Title: Major Case Specialist, LiabilityJob Summary:We are seeking a highly skilled Major Case Specialist, Liability to join our team. As a key member of our claims handling team, you will be responsible for investigating, evaluating, and resolving complex and serious claims in accordance with our Best Practices.Key Responsibilities:Investigate and...

  • Major Case Specialist, Liability

    1 month ago

    Oakville, Ontario, Canada Travelers Full time

    Job SummaryWe are seeking a highly skilled and experienced Major Case Specialist, Liability to join our team at Travelers. As a key member of our claims handling team, you will be responsible for investigating, evaluating, and resolving complex and severe claims in accordance with our Best Practices.Key ResponsibilitiesInvestigate and evaluate complex claims...

  • Major Case Specialist, Liability

    3 months ago

    Oakville, Canada The Travelers Companies, Inc. Full time

    **Who Are We?** Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a...

  • Major Case Specialist, Liability

    6 months ago

    Oakville, Canada 570 The Dominion of Canada General Full time

    Who Are We? Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference....

  • Claim Manager, Major Case, Abi, Can

    5 months ago

    Oakville, Canada The Travelers Companies, Inc. Full time

    - Who Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. -...

  • Claim Representative

    5 months ago

    Oakville, Canada The Travelers Companies, Inc. Full time

    Who Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. - Job...

  • Major Case Specialist

    5 months ago

    Oakville, Canada The Travelers Companies, Inc. Full time

    Who Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. - Job...

  • General Liability Claim Technical Specialist

    2 months ago

    Oakville, Canada The Travelers Companies, Inc. Full time

    Who Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. - Job...

  • Complex Liability Claims Handler

    2 weeks ago

    Oakville, Ontario, Canada 570 The Dominion of Canada General Full time

    About the OpportunityWe are seeking a highly skilled and experienced Claims Specialist to join our team at 570 The Dominion of Canada General in handling complex liability claims involving serious injuries. This is an exciting opportunity to utilize your expertise in claim analysis, negotiation, and settlement to deliver exceptional results for our...

  • Analyst - Major Case Unit

    5 months ago

    Oakville, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. What You’ll Do- Proactively direct handle a pending of predominately commercial large loss and complex claims nationally, while providing brilliant customer service.- Represent our...

  • Case Management Specialist, Student Care

    2 months ago

    Oakville, Canada Sheridan College Full time

    Reporting to the Manager, Student Rights & Responsibilities (SRRO), the Case Management Specialist (CMS) leads a multi-disciplinary Care Team (10+ members) through a structured needs assessment and coordinated intervention planning process for students with acute and/or complex needs. This includes supporting students with issues involving hospitalizations,...

  • Claim Representative, Auto Bodily Injury

    5 months ago

    Oakville, Canada The Travelers Companies, Inc. Full time

    - Who Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. -...

  • Risk Management and Health and Safety Administrator

    6 months ago

    Oakville, Canada Emterra Group Full time

    The Health and Safety/Risk Administrator is a crucial part of the Risk Management and Health and Safety team. Directly reporting to the Director of Risk, Health, and Safety this role is responsible for the management of insurance claims co-ordination and communication with adjusters and Emterra management. And health and safety administration including data...

  • Analyst - Major Case Unit

    6 months ago

    Oakville, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. What You’ll Do- Effectively direct handle and mentor a pending of large loss and complex claims nationally, while providing brilliant customer service and technical guidance & advice to...

  • Technical Specialist, Auto Bodily Injury

    5 months ago

    Oakville, Canada The Travelers Companies, Inc. Full time

    Who Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. - Job...

  • Technical Specialist, Auto Bodily Injury

    5 months ago

    Oakville, Canada The Travelers Companies, Inc. Full time

    Who Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. - Job...

  • Casualty Claims Specialist

    6 months ago

    Oakville, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We are looking for a passionate, driven and trustworthy individual to join our Global Corporate & Specialty Claims team! In this role you will support GCS Value Proposition every day and...

  • Quality Assurance Specialist

    1 month ago

    Oakville, Ontario, Canada BrokerLink Full time

    We are seeking a Quality Assurance Specialist to join our team at BrokerLink. As a Quality Assurance Specialist, you will play a key role in ensuring the quality of our software products.Key Responsibilities:Develop and execute test plans to validate software functionalityCreate detailed test cases to ensure alignment with specified needsContribute to the...

  • Cleaner (We Provide Leads for Your Cleaning

    5 months ago

    Oakville, Canada Scrubly Cleaning Full time

    **YOU MUST HAVE AN EXISTING REGISTERED CLEANING BUSINESS AND GENERAL LIABILITY INSURANCE TO BE CONSIDERED FOR THIS POSTING - WE CONNECT CLEANING BUSINESSES WITH CLIENTS** **Company Overview**: Scrubly is a premier cleaning service catering to the Greater Toronto and Hamilton areas. Committed to excellence in customer service, Scrubly connects clients with...

  • Veterinarian Specialist Cardiology Role in Mississauga Oakville

    2 weeks ago

    Oakville, Ontario, Canada VCA Full time

    Veterinary Cardiology SpecialistWe are seeking an experienced Veterinarian Specialist to join our Cardiology team at the esteemed Mississauga Oakville Veterinary Emergency Hospital (MOVH).This role offers a unique opportunity to build strong relationships with pet owners and support staff, while providing exceptional care to companion animals.To be...