Spa Coordinator

6 months ago

Waterloo, Canada Sanctuary Day Spas Full time

Our spa is looking for a Full-time and Part-time Spa Coordinator to provide excellent customer service and hospitality to our clients. In this role, you will answer phones, book appointments, and perform other receptionist duties as needed. You will also direct clients to the proper areas upon arrival and provide information regarding our spa and massage services.

**What We Offer**:

- Competitive hourly wage
- Excellent health benefits including dental and vision for full-time employees
- Amazing employee and family discounts
- Opportunity to further your education

**Duties and Responsibilities**:

- Must be reliable
- Opening and closing duties
- Answer phones with a smile in your voice
- Book appointments utilizing our digital booking system
- Greet clients and assist them during their visit
- Provide information to clients regarding spa services
- Ensure the spa operations run smoothly
- General service and product knowledge (training provided)
- Ensure clients are content and happy during their stay
- Ability to move around the spa comfortably when not at the front desk

**Required Skills and Qualifications**:

- High school diploma or GED certificate
- Relevant experience (1 year preferred in a customer service role)
- Working knowledge of common spa amenities (preferred)
- Friendly and positive attitude
- Excellent customer service and phone skills
- Strong computer skills - knowledge of Microsoft Word, Excel and Outlook
- Strong passion for Health and Wellness
- Must have a flexible schedule with the ability to work some evenings and alternate weekends

Sanctuary Day Spa is a busy high-end spa located in Waterloo. With locations across Ontario, our reputation as a quality full-service day spa continues to exceed client expectations with our range of in demand body services, facials, hair removal, spa packages, hand and foot care and Registered Massage Therapy.

We are located in the heart of Canada’s Technology Triangle and have continued to be a preferred retreat to the community and surrounding areas of “K-Dub.” Our guests are welcomed into a relaxing atmosphere, which includes 9 treatment rooms, a mani-pedi suite for small groups of spa-goers, and a gift boutique for guests to peruse post treatment.

You may have also heard about us on TripAdisor as we have been reviewed as one of the top ten spas in Ontario, as well as, earning Traveler’s Choice for over 6 years.

We encourage you to check out our website and social media or just come on by and introduce yourself to our lovely staff here We look forward to meeting you

**Job Types**: Full-time, Part-time, Permanent

Pay: From $18.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Dental care
- On-site parking
- Store discount
- Vision care

Day range:

- Monday to Friday
- Weekends as needed

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift
- Day shift
- Evening shift

Work setting:

- Specialty store

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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