Field Service Representative

2 months ago

Richmond, Canada BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**SUMMARY OF RESPONSIBILITIES**:
**(State the overall objective of the job in one or two sentences)**:
The Field Service Representative, with mínimal supervision, inspects, services, repairs, upgrades or installs renal care equipment on which training has been provided. This work is performed in clinics, home patients, hospitals, donor centers or other equipment locations. Extensive travel & All work is performed according to quality and regulatory requirements, as well as quality standards set by Baxter. A FSR may obtain assistance of more qualified personnel to solve extremely difficult or complex problems.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
**_ Detail the major responsibilities/activities of the job in 3 to 6 statements._**

**_ Record responsibilities in order of most to least time spent. Record % of time spent in left margin._**

**Time Spent**

**Major Responsibilities / Activities**

50%

**Field Service and Support**
- Maintains equipment as assigned within a field territory or provides installation and maintenance support within and outside of the region.

10%

Manages customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery within area of responsibility.

10%

Performs any other duties or projects as assigned.

25%

Completes paperwork, documentation and administrative tasks per policy and procedure.

5%

Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.

**JOB REQUIREMENTS** (Preferred may be specific to the business unit)**:
**Education/Experience**:
**Education Level**

Required:

- Minimum two years of technical college, Bio-Medical field or similar technical degree; or a proven equivalent work experience as a Field Service Engineer

**Major Subjects / Specialties**

Preferred:

- Understanding of Reverse Osmosis and water pretreatment would be an asset

**Type of Experience**

Required:

- 3-5 of progressively responsible experience in a service environment, ability to work independently with mínimal supervision is required.

**Additional Skills / Special Training / Technical Skills Required**

Required:

- Develop ability to service Baxter (Renal Care) devices for Hemodialysis, Peritoneal dialysis, CRRT, Water Purification and Therapeutic Apheresis. These include (Pre-Installation and Preventive Maintenance (PMs), Routine Maintenance (RM’s), component replacement and minor cosmetic repairs.
- Delivers and removes products as well as completes functional checks.
- Ability to work effectively with persons at all levels of the organization and to represent the organization professionally.
- Maintain accurate inventory of trunk stock
- Develops and maintains good relationships with various levels of internal and external customers.
- Collaborates and communicates effectively with sales, co-workers, other departments, and customers
- Exhibits excellent time management skills. Participates in the on-call rotation to provide 24/7 coverage.
- Warehouse responsibilities may include ensuring all safety, quality & compliance procedures are adhered to for product maintenance and inventory
- Demonstrated ability to self-manage.
- Requires high level of organizational and territory management skills.
- Requires demonstrated written and verbal communication skills.
- Requires consistent performance in the ability to use analytical/logical methods to identify and solve equipment related problems.
- Demonstrated strong people interpersonal skills, relating to a wide variety of people.
- Demonstrated accountability for field service administrative tasks.
- Focuses on entire customer environment and needs to resolve problems.
- Ability to provide equipment overview training to technical staff at customer locations as necessary.
- Ability to travel to installation/upgrade sites for extended periods of time, willingness to work other shifts and overtime as necessary.
- Bilingual (for eastern Canadian market only)
- Working knowledge of Microsoft Office (Word, Excel, Outlook)
- Must have valid Driver’s license with a clean driving record
- Able to lift heavy equipment and testin

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