Assistant Branch Manager

1 month ago

Leduc, Canada Summit Fleet Full time

**Join our winning team**

Summit Fleet is a successful, growing, North American fleet management company headquartered in Alberta. We offer great benefits and lots of opportunity for growth We are looking for a customer service driven, organized individual to join our team of professionals.

**ROLE & RESPONSIBILITIES**

As the Assistant Branch Manager in Leduc, you will lead by example. Along with your team, you will support the sales teams by building relationships with customers and prospects, resolving issues quickly, ensuring vehicles are in safe operating condition, and providing top notch customer service.

**Leadership**
- Train and supervise rental staff to ensure efficient operations.
- Lead and develop your team to achieve company goals
- As a hands-on team member, you will lead by example
- Manage key account relationships

**Rental Process**
- Manage the rental process from start to finish, including customer inquiries, reservations, and contracts.
- Monitor and determine priority of vehicle maintenance, servicing, and repairs
- Establish and manage timelines related to vehicle activity
- Direct vendor activities, ensuring vehicles are maintained in safe operating condition
- Review vendors’ work, ensuring compliance with our standards and procedures
- Direct maintenance, repair, and recovery for roadside vehicle malfunctions
- Participate in the delivery and pickup of vehicles

**Customer Satisfaction**
- Provide exceptional customer service by assisting customers with their rental needs and answering any questions they may have.
- Build relationships with customers and prospects
- Consult with customers regarding maintenance, repairs, inquiries, issues and concerns
- Educate customers with detailed information related to our policies and procedures
- Resolve customer issues, ensuring their expectations are exceeded every time

**Team Work**
- Work as a team player within the branch as well as with other branches.
- Coordinate with other departments to ensure availability of rental equipment and proper maintenance
- Communicate all vehicle needs and issues with the team
- Collaborate with team members to ensure timely resolution of vehicle and customer-related issues

**Revenue Growth**
- Develop and implement marketing strategies to attract new customers and increase rental revenue
- Monitor market trends and adjust rental rates accordingly to maximize profitability

**Records & Billing**
- Maintain accurate records of rental transactions, including rental agreements, payments, and returns.
- Operate the TSD rental system, including billing functions
- Ensure TSD data is complete and accurate
- Use CDK system to create and process POs
- Create/maintain reports, records, and files related to vehicles and customers

**REQUIREMENTS**

We need the right personality for the job, someone who can earn the team’s respect and be able to lead, plan, prioritize, and execute in a fast-paced, deadline-driven environment.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Strong team player, comfortable dealing with multiple people on a daily basis
- Natural problem solver who does not shy away from challenges
- Professional, proactive, and accountable with strong attention to detail
- Excellent math skills for calculating rental rates, processing payments, and managing inventory
- Proficient computer skills, including knowledge of rental management software
- Skillful communicator, both written and oral
- Takes pride in providing excellent customer service
- Previous experience in the rental industry or a related field is preferred
- Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor._

**COMPENSATION & BENEFITS**

Salary $60K+ dependent on experience.

In addition to competitive pay, we offer our employees:

- Extended Health, after 90 days
- Dental
- Life and Disability Insurance
- Paid vacation
- Employee Assistance Program
- Group Retirement Savings Program, after 1 year
- Employee Vehicle Purchase Program
- Fun, friendly, professional work environment
- Job training and advancement opportunities

**Come grow with us and contribute to our success**

Summit Fleet is proud to be part of the Kaizen Automotive Group, one of Canada’s 50 Best Managed Companies and a leader in the automotive industry. Our team is nearly 2,000 employees, some of whom are brand new to the company, while others have been with us nearly 30 years
- Note: we are not able to hire (or sponsor) out-of-country applicants that do not have a current permanent resident status or work visa._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- How would yo

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