Library Service Assistant 3

4 weeks ago

Winnipeg, Canada City of Winnipeg Full time

The Information Assistant will interact with customers of all ages to help create a positive and welcoming experience for all. They provide information, help customers access library services in physical and/or digital form and provide programs for all ages and ability levels within the library and community.

**As the** **_Information Assistant_** **you will**:

- Assist customers in person, over the phone, and online with their information, readers advisory, and room booking needs.
- Instruct customers in the use of the Library’s ILS system, online databases, and Internet resources.
- Assist customers with specialized resources and tools, such as eBooks, the audiovisual resources, online computer bookings as required.
- Assist with public Computer training sessions and provide computer assistance as required.
- Prepare for and host children’s, adult and teen programs, including equipment setup as required.
- Assist in the creation of posters, booklists, reading guides and other marketing tools as assigned.
- Provide tours and orientation sessions as required.
- Assist in the maintenance and development of the collection.
- Take charge of the library or section in the absence of the Branch or Section Head or designate.
- Assist in promoting library materials and services.
- Perform other related duties consistent with the classification as required

**Your education and qualifications include**:
1. Undergraduate degree or an equivalent combination of training and experience.
2. Demonstrated ability to provide excellent customer-centered service to Children, Teens, and Adults.
3. Demonstrated ability to communicate effectively both orally and in writing.
4. Demonstrated ability in Reference/Reader’s Advisory work.
5. Ability to deal effectively with other staff members.
7. Knowledge and interest in children’s literature.
8. Ability to provide programs for pre-school and school
- aged children, teens, and adults.
9. Ability to operate A.V. equipment an asset.

**Conditions of employment**:

- Must be physically capable of performing the duties of the position (i.e. Must be able to lift boxes and equipment weighing 20-25 pounds, and set up tables and chairs in meeting rooms)

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