Librarian 1 - Digital Literacy and Virtual Services

2 weeks ago

Winnipeg, Canada City of Winnipeg Full time

The Digital Literacy and Virtual Services Librarian works under the direction of the Administrative Coordinator of Virtual Services. This person is part of a small team of specialized staff involved in the research, planning, implementation, promotion, and evaluation of digital literacy and virtual services for the library system.

The DLVS Librarians are:

- Enthusiastic about change: able to adapt quickly to a rapidly-changing technology environment, and able to communicate new ideas, products and services to others in a positive and engaging manner
- Passionate about user experience: a customer-first focus, dedicated to literacy-building, equity, diversity and inclusion, and committed to building service-based customer interfaces that assist with those goals
- Trustworthy and reliable: able to oversee and manage complex systems with diligence, attention to detail and thorough analysis
- Energized by complex and challenging situations: able to learn on the spot in front of people, reason through seemingly unsolvable issues in a calm, engaging, and personable way, and continually learn new things on the job

The DLVS Librarians work collaboratively as a team and with other library staff, as well as external partners and library stakeholders, with the goal of developing responsive, equitable virtual services.

**As the D**_igital Literacy and Virtual Services Librarian_**, you will**:

- Develop and deliver formal, structured classes, both in-person and virtual, on a variety of topics designed to improve digital literacy and engage/excite users in the vast technological and online resources that the Library has available 24/7
- Offer one-on-one help appointments to customers, assisting with device/app setup and troubleshooting
- Create online tutorials, tech tips and content for promotional materials highlighting digital resources and services available to customers
- Develop and deliver digital literacy/e-services training and support for staff, including:

- in-person and virtual training sessions for library staff on a variety of topics
- one-on-one coaching or small group mentorship to front-line information services staff in all locations
- self-directed staff training content such as online tutorials that promote the Digital Library services and other online resources
- Assist in the maintenance of the Winnipeg Public Library online user experience
- Ensure that additions, changes and deletions to WPL’s website pages are completed in a timely manner and that website content is in compliance with the City of Winnipeg Style and Writing guidelines
- Support, advise and guide staff who are creating content in the Library’s LibGuides, LibCal, and LibAnswers FAQ pages
- Administer back-end components of a variety of system
- and cloud-based tools, including SirsiDynix Enterprise (OPAC) software, the Library’s BlueCloud Mobile app, multiple products in the Library’s LibApps (Springshare) platform and the Library’s CONTENTdm (digitization software) subscription
- Provide technical support for the databases in the Digital Library (electronic resources collections), including troubleshooting connection issues, monitoring resources for upgrades and changes and communicating changes to staff
- Lead working groups and participate in system-wide activities, as directed by the Admin Coordinator of Virtual Services, and assist with the ongoing operations of Virtual Services
- Respond to customer queries on online platforms, with a focus on technical questions and troubleshooting, using a client-first philosophy and dedication to resolving problems

**Your education and qualifications include**:

- A Master of Library & Information Sciences (MLIS) degree from an institution accredited by the American Library Association (ALA). An MLIS degree (or equivalent) obtained internationally through a formally accredited institution may also be considered
- Experience authoring, managing and maintaining web resources- Working knowledge of HTML, CSS, JavaScript, ASP or PHP is an asset
- Working knowledge of the Drupal content management framework is an asset
- Experience envisioning and creating training tools, presentations and learning resources that will engage users at a variety of levels- Understanding of the adult learning experience and how it affects training is an asset
- Experience delivering training to peers and colleagues using a variety of methods, including both in-person and remote training/teaching tools
- Experience mentoring and coaching both staff and customers in learning new services and technologies and accessing/navigating the digital environment
- Thorough knowledge of mobile computing options and interfaces, including tablets, Smartphones, eInk readers and apps, as well as intermediate knowledge of basic computer operating systems and maintenance techniques
- Demonstrated skills in problem-solving and troubleshooting technology, both hardware and software; ability to think on your feet, proble

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