Expert IT Service Technician

3 weeks ago


Burnaby, Canada Smartt Inc. Full time

**Expert IT Service Technician (Tier III)**

**About the Role**

The ideal Expert can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They have technical chops in Windows, Virtualization and Networking, are a people person who wants to WOW clients, are as comfortable speaking to C-suites about budgets as they are with end users about their technology challenges and want to lead more junior team members as they grow.

**What’s in it for you?**
- $84,000-$120,000 Salary (adjusted with commensurate experience)
- 15 paid holidays per year (and plenty of flexibility and support)
- BC Statutory holidays
- Flexible schedule and work location
- Extended health and dental benefits
- Free Internet connection at home
- Sponsored & paid education plan so you learn and grow
- Sponsored & paid technology fund so you can get great gear
- Weekly team lunches, team events, and outings

**What will you be doing?**
- Collaborate with internal/external stakeholders to create and deliver IT Strategy
- Manage client IT budgets including coordinating with internal Smartt team for procurement of hardware/software
- Create and maintain an effective Project Backlog of recommendations that add value to the client and produce a steady stream of billable work for team
- Provide end-user, on-premise, edge to core to cloud, troubleshooting, support, maintenance, and provisioning
- Automate, optimize and scale services wherever possible and necssary
- Manage client accounts and deliver according to our Values and SLA's
- Ensure Client budget tracking and compliance
- Mentor Jr. team members and ensure those working with them on Client engagements fulfill scheduling & billable time requirements.
- Proactively hand off Sr. work to Jr. team members
- Develop SOP's, MOP's, JobAids & Documentation
- Monitor and respond to emergency support request within our SLA guidelines

**What qualifications are we looking for?**
- Bachelor’s degree in Technology, or post-secondary technical education
- 3+ years experience
- Deep expertise in the Microsoft Stack including MS Server, AD, Azure, Office 365 and respective best practice deployments
- MCSE (expired), Microsoft CyberSecurity Architect, Windows Server Admin, Azure, CCNA, ITIL (V3 or V4)
- Internet standards and protocols: IP Stack / IP routing & switching / VPN Config / DNS / Mail
- In-depth knowledge of firewall and VPN setup and configuration
- VMware Virtual Servers configuration, maintenance, migration
- Windows Server 2003-2016 configuration, maintenance, migration
- Unix/Linux Servers configuration, maintenance, migration
- Excellent written and verbal English communication skills
- Well-developed interpersonal skills
- Excellent problem solving and conflict resolution skills

**Schedule**:

- 8 hour shift
- Monday to Friday (08:00 - 17:00)
- On call
- Weekend availability
- Hybrid work arrangement

**Ability to commute/relocate**:

- Burnaby, BC V5C 6N3: reliably commute or plan to relocate before starting work (required)

**What we give bonus marks for?**
- Previous experience with an MSP, TSP or ITSM
- Programming Proficiency (C, Java, PHP, Node.js, etc.)
- Database Administration (Oracle, MySQL, MSSQL)
- PMP (or equivalent experience)
- Proven experience implementing ITIL across organization
- Proven experience managing IT strategy and budgets

**About Us**

Smartt is a total service provider and the single point of accountability for all things Digital. We combine Thinking, Talent, and Technology to help client break barriers and orbit higher.

We combine expertise in branding, web development, digital marketing, and IT Services to deliver measurable results for our clients. Our team members are cross-functional, technically proficient, and success-oriented professionals that create digital solutions that scale.



  • Burnaby, Canada Internetwork Expert Full time

    Lex Engineering Ltd. (“Lex”) is a medium-sized consulting engineering firm with offices in Burnaby, Kelowna, and Canmore. Our team of more than 35 full-time employees consists of professional engineers, designers, drafters, and administrators, and takes great pride in our entrepreneurial culture.Since 1979 we have provided a comprehensive range of...


  • Burnaby, British Columbia, Canada expert pick Full time

    Business / Company name: Shoppers Drug Mart / Pharmaprix Requirements:QUALIFICATIONS:– Planning, Judgment and Decision Making– Independent thinking and decisions– Selling skills in Cosmetics/ luxury goodsEXPERIENCE:– Proven consultative skills to provide information– Selling experience with a proven track record– A good knowledge of various...

  • Service Technician

    3 weeks ago


    Burnaby, Canada Motion LP Full time

    **Consider joining us as a Service Technician if**: You have experience troubleshooting and solving mechanical challenges. You may have worked as an apprentice or mechanic, or building furniture or equipment. You are curious, friendly, and empathetic; finding satisfaction in solving problems and helping others. You are comfortable using and working with...


  • Burnaby, Canada Diebold Nixdorf Full time

    **Position Overview** Diebold Nixdorf is a leading global developer and manufacturer of retail/banking equipment. We are currently seeking a Senior Field Service Technician. You would be expected to perform advanced installation and repairs on all Diebold Nixdorf products and services. This includes scheduled cleanings and other advanced maintenance on...


  • Burnaby, Canada SPEARS SALES AND SERVICE LTD. Full time

    We are Vancouver's / Burnaby's leading Plumbing and Heating Company and we specialize in Pumps. We are known in the industry for our pump expertise and knowledge and for our excellent customer service. Our customers come to us to purchase or repair their pumps. We pride ourselves for being the pump experts in the industry. Since we perform and provide...

  • Service Technician

    3 weeks ago


    Burnaby, Canada Motion LP Full time

    **Consider joining us as a Service Technician if**: You have experience troubleshooting and solving mechanical challenges. You may have worked as an apprentice or mechanic or building furniture or equipment. You are curious, friendly, and empathetic, finding satisfaction in solving problems and helping others. You are comfortable using and working with...

  • Service Technician

    1 week ago


    Burnaby, Canada Palmer Johnson Enterprises, Inc. Full time

    **Palmer Johnson Power Systems** has a great opportunity for a **Service Technician** in Burnaby, BC. The Service Technician is responsible for working on tear down, inspection, and assembly of Twin Disc marine reduction gears, off-highway axle & drives, industrial off-road power shift transmissions, industrial power takeoffs, and torque converters, as well...


  • Burnaby, British Columbia, Canada Broadway Refrigeration Full time

    Salary: About the Company:Broadway Refrigeration and Air Conditioning are leaders in the design, installation, and service of multi-unit residential and commercial heating, ventilation, air conditioning (HVAC) and refrigeration systems. Since 1957 we have served clients throughout Western Canada. Our extensive team of trade-qualified technicians are the...


  • Burnaby, British Columbia, Canada Broadway Refrigeration Full time

    Salary: About the Company:Broadway Refrigeration and Air Conditioning are leaders in the design, installation, and service of multi-unit residential and commercial heating, ventilation, air conditioning (HVAC) and refrigeration systems. Since 1957 we have served clients throughout Western Canada. Our extensive team of trade-qualified technicians are the...

  • Tles R21

    3 weeks ago


    Burnaby, Canada BC Public Service Full time

    Posting Title- TLES R21 - Security Systems Technician- Position Classification- TL Electronics Security- Union- GEU- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $67,844.70 - $77,012.22 per annum- Close Date- 12/15/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Public Safety & Sol...

  • Service Technician

    1 month ago


    Burnaby, Canada Trek Bikes Full time

    A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us...

  • Service Technician

    3 weeks ago


    Burnaby, Canada Trek Bikes Full time

    A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us...

  • Service Technician

    1 week ago


    Burnaby, British Columbia, Canada Trek Bikes Full time

    A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your...

  • Mechanical Technician

    4 weeks ago


    Burnaby, Canada Cellula Full time

    Cellula is an innovative engineering company that specializes in state of the art automated and telerobotic systems, primarily for the offshore and subsea market space. Our solutions are designed, built, and tested in house by a skilled team of engineers, technicians, and support staff. We take pride in what we do, and we work hard to bring the best value to...

  • Service Technician

    1 week ago


    Burnaby, British Columbia, Canada T2 Systems Full time

    T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered...

  • Service Technician

    2 weeks ago


    Burnaby, Canada Macdonald's Home Healthcare Full time

    Role: Service Technician Function: Service Role Summary: The Service Technician at Macdonald's Home Health Care is responsible for diagnosing problems and making repairs for clients in their own homes, in-shop, and rehabilitation facilities. This position requires a compassionate and resilient team member and an individual who is comfortable taking on a...

  • Service Technician

    5 days ago


    Burnaby, Canada Leisure Baths Ltd. Full time

    We are a small manufacturing company looking for an experienced Service Technician who would like to continue building his/her carrier in a relaxed but productive atmosphere. You need to be self-motivated, able to work in a professional but fun manner, prioritize tasks, problem solve, and work independently as well as with a team, in both a slow and fast...

  • Technician

    2 weeks ago


    Burnaby, Canada Motion LP Full time

    Hello, it's a new day and it's time to answer the call to elevate your career and make life accessible for all. **Our purpose is to make life accessible** Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that...


  • Burnaby, Canada Canterbury Coffee Corporation Full time

    **Are you a naturally curious person who likes to take things apart for the joy of learning how to rebuild them? Are you mechanically **inclined** with great manual dexterity? Canterbury Coffee is seeking an entry-level technician who loves hands-on learning, enjoys connecting with customers, and is excited by the satisfaction of making things...


  • Burnaby, Canada Canterbury Coffee Corporation Full time

    **Are you a naturally curious person who likes to take things apart for the joy of learning how to rebuild them? Are you mechanically **inclined** with great manual dexterity? Canterbury Coffee is seeking an entry-level technician who loves hands-on learning, enjoys connecting with customers, and is excited by the satisfaction of making things...