Ft Director, Retail Stores

5 days ago


Winnipeg, Canada Manitoba Liquor and Lotteries Full time

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:
Reporting to the Executive Vice President, Liquor and Cannabis Operations, the Director, Retail Stores is responsible for the overall strategic direction, leadership, development, administration, execution, and support of all activities related to the retailing of beverage alcohol in corporate retail stores, while establishing and maintaining optimum customer service and experience in a socially responsible manner. This position is responsible to establish strategies that drive maximum sales and profitability through execution of in-store merchandising and customer experience programs, inventory and expense control, and human resource management through developing and recruiting staff at all levels of the retail store operations.
In addition, this position has ownership and is responsible for providing strategic direction to product education, including product knowledge, and selling skills, given to Liquor Mart staff; product education provided to commercial customers; and providing product experience events to Manitobans.

**Responsibilities**:

- Lead and develop retail strategies as well as implement plans and annual budgets for all Liquor Marts and Liquor Mart Express stores to achieve and surpass sales, profitability, inventory productivity, and business goals and objectives while maintaining expenditure requirements.
- Ensure strategic alignment of resources that match the overall growth of stores, sales volumes, and changes to the retail model.
- Lead and develop merchandising strategies that promote premiumization to ensure optimal efficiencies with shelf management and consumer engagement.
- Lead and develop processes and strategies to maximize store contribution by controlling expense lines and ensuring District Sales Managers and Store Managers are adhering to sales goals, payroll budgets, and allocated hours.
- Identify and develop strategic opportunities to enhance consumer experience throughout the retail network with ongoing review of new retail innovations across liquor jurisdictions and major retailers.
- Lead and develop strategies and processes that enable District Sales Managers and Store Management to execute all marketing, merchandising, and retail promotional programs, ensuring appropriate stock levels, merchandise adjacencies, assortments, presentations, and signage expectations are met.
- Establish and monitor educational programs and requirements that enable retail employees to effectively operate Liquor Marts and meet government regulations based on set timelines.
- Lead and develop strategies to ensure regulatory requirements are being implemented and met in Liquor Marts.
- Lead, develop, and monitor loss prevention strategies to manage retail shrinkage in Liquor Marts. Work with Corporate Security to identify store security risks and develop plans and processes to mitigate identified risks.
- Work with internal and external partners to maximize retail operational efficiencies.
- Develop, monitor, and manage compliance with all policies, procedures, and company programs through regular store management and staff meetings, store walk-throughs, audits, and action plans.
- Remain current on retail, industry, and consumer trends through readings, conferences, and seminars, and incorporate into store operations as appropriate.
- Ensure the retail Store Point-of-Sale solution, requirements, processes, policies, and procedures are established. Champion system enhancements, replacements, revisions, or improvements.
- Oversee the execution of e-commerce solutions at the retail level including infrastructure and the development of policies and procedures.
- Provide information, advice, and guidance to executive management in relation to the development of government briefing notes, advisory notes, house book submissions, preparatory notes for Standing Committee, annual reports, annual general meetings, and Board of Directors presentations.
- Oversee the issuance of Expression of Interest, Request for Proposal, and Request for Services for items related to retail operations and opportunities.
- Analyze, resolve, and work with MBLL’s Internal Audit department to address issues highlighted through the comprehensive audit functions.
- Collaborate with MBLL corporate communications team on areas of a sensitive political nature to ensure the corporation’s best interests are always considered and addressed.
- Collaborate with MBLL marketing, supply chain, an



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