Community Manager

3 weeks ago

Calgary, Canada Silvera for Seniors Full time

**DO YOU WANT A CAREER? DO YOU WANT TO SHOW YOUR CREATIVITY? DO YOU WANT FAMILY/WORK LIFE BALANCE & DO YOU LIKE GIVING BACK TO SOCIETY WITH PROVIDING SUPPORT TO CALGARIAN SENIORS? **IF SO, COME WORK AT SILVERA FOR SENIORS.**

We are currently recruiting for a Full-Time Permanent **_'_**_Community Manager_**_' _**opportunity. This position will be based at our 'Westview' Town Suites located at 5050 - 50 Ave. SW Calgary, Alberta**_. _**What is so exciting about this position is that one gets to know, support and have FUN with the many senior residents along with building internal relationships with your colleagues, not only in Westview Community but within our other many communities as well.

Come build a career with our committed, high-performing team and make a positive difference in the lives of others.
- Our singular purpose**:_Live your best life_**.
- We value **_Accountability, Honesty, Relationships, and Innovation._**

**ONE CAN**:
**Find** meaningful work with seniors. **Enjoy **working on a high-performance team while making a difference in the lives of independent seniors. **Choose **to work at one of our many communities across Calgary. **Benefit **from flexible hours, shift differentials, career advancement.

Reporting to the Senior Manager, Mixed-Market Portfolio, the Community Manager position is accountable for optimum resident services, legislative requirements, financial accountability and overall operations of the community. The Community Manager is responsible for impacting all the lives within the community and achieving Silvera's strategic business priorities while managing the daily operations. This individual will be a dedicated leader with sound business acumen, strong communication skills and have a collaborative solutions-based leadership approach which strives for service excellence every day.

**Responsibilities**
- Leads a team of resident services personnel dedicated to serving a community's needs.
- Ensures all community requests and tasks are completed in a timely and efficient manner.
- Manages the community within the policies, procedures and guidelines as developed by Silvera.
- Works both independently and collaboratively as a member of Silvera's Community Management Team to achieve Silvera's strategic business priorities.
- Works collaboratively with key internal stakeholders in pursuit of strategic objectives.
- Participates in the development of the annual operating budget and reviews financial statements and takes action on variances to bring expenditures in line with budget.
- Oversees all expenditures, utilizing the purchase journals to ensure departments operate within budgetary guidelines.
- Facilities department to create Capital and Operating plans to ensure the physical asset performs in support of Silvera's programs and services.
- Ensure timely collection of appropriate rent rates, fees for services and ongoing financial analysis.
- Maintain and build occupancy, negotiate leases and connect residents to available support systems.
- Monitor all departments to ensure the residence is tour ready at all times.
- Support sales team members with internal and external initiatives that enhance the reputation of the Residence and maximize lead generating activities.
- Facilitates relationships through effective communications between and among residents, relatives,

team members and community to support partners.
- Coordinate with Communications and Marketing to promote Silvera's business priorities, reputation and brand in the community.
- Provide reporting to senior management regarding trends, staffing, risks and risk management.
- Build awareness and capacity in staff to understand and implement Silvera's strategic service direction, resulting in sustainable excellence in service promotion and delivery to residents and visitors.
- Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the Residence as part of the community.
- Works in accordance with the organization's Health and Safety Policies and Procedures and in compliance with the Health and Safety Act. Investigates complaints, disturbances, and violations.
- Recruits, interviews and hires community personnel. Leads performance management process.
- Lead the implementation and growth of Dining and Housekeeping Fee-For-Service offerings in community.
- Ensures compliance with applicable regulations; reports issues and trends.
- Participates in Silvera's Manager-On-Call rotation. Performs other duties as assigned.

**Qualifications**:

- Genuine interest and commitment to work with seniors in a compassionate, dignified and respectful manner.
- Possess excellent supervisory and leadership abilities in the areas of human resources, finance, employee relations, marketing and department coordination.
- A minimum of three years management experience in an operational, service oriented environment.
- Must demonstrate initiat

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