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Community Outreach Rep 1
4 months ago
**A workplace powered by you**
At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.
**Community Outreach Rep 1**
Number of positions: 12 Job Location: Edmonds Annex - W3
Employment type: Casual Region: Lower Mainland
Hours of work: Casual (on call basis) Flexible Work Role: Field
Hourly Rate: $ 24.43 - 27.64
**What you'll do**
- Represents BC Hydro through attendance at local community events, events held at retail locations such as stores and
malls, and regional trade and other shows. Provides information and educates customers on BC Hydro's current initiatives,
services and programs, including Power Smart programs, products, customer billing, payment choices, and methods of
accessing other BC Hydro personnel and technical resources, through activities such as: distributing brochures; engaging
attendees in discussions regarding current initiatives, services and programs; and answering queries or referring customers
to other BC Hydro personnel.
- Maintains working relationships with a variety of community stakeholders through participation in community events,
fostering partnership opportunities for reaching and educating customers and encouraging participation in future BC Hydro
events and initiatives.
- Conducts research on the most effective venues and messages for BC Hydro’s initiatives and makes recommendations
accordingly. Plans a presence for each approved venue, taking into consideration the audience, messages and available
resources. Creates for approval communications materials such as event and campaign posters aimed to support event
logistics, streamline information and communicate more effectively with customers.
- Assembles, moves and sets up/disassembles display and other event materials; is the staffing point of contact for BC
Hydro presence throughout the community at various eventsand family-oriented festivals.
- Accesses and locates basic rate, billing, energy efficiency and other information ; prepares basic and/or pre-formatted
summaries, logs, charts and other program related status and other documentation. Prepares and maintains a variety of
files including statistical summaries, reports, reference documents, budgets and other information related to the team’s
initiatives.
- Provides assistance to the rest of Customer Service, Energy Management Solutions Communications and Community
Relations staff in their marketing efforts, programs and initiatives as required.
- Provides clerical, administrative office and event coordination support to COR team as required such as monitoring and
tracking event inventory and office supplies, maintaining files for events and other documentation and responds to inquiries
or forwards to other staff.
- Performs minor duties related to the above duties that do not affect the rating of the job.
**What you bring**
- High school diploma and two (2) years of marketing and/or customer service experience.
OR
- Completion of 1st year of post-secondary AND one (1) year of marketing/customer service experience.
- Completion of Community Outreach program training or training will be provided.
- Must hold a valid class five (5) driver's licence.
- Successful completion of BC Hydro’s Driver Training required for full-time positions; or must be completed within one (1)
month of being hired into role.
** What we offer**
**What else you should know**
- This position is scheduled to start August 10, 2024 and end on November 10, 2024. You must be available on Saturday
August 10 and Sunday August 11 for training.
- You will represent the BC Hydro Community Team as the face-to-face communication and customer service channel at
events across BC.
- You will be expected to actively engage and educate with people of all ages on current BC Hydro initiatives, services, and
programs.
- Daily travel to and from local events is required, which typically take place Thursday to Sunday. You are not required to be
available during these days every week, but greater availability is ideal for this position.
- Overnight travel may be required to attend events regionally.
- This position requires driving company vehicles and may include long distances of 100km or more within the province.
- A condition of employment for this job is that you maintain the following requirements in good standing: Driver's License
Type = Class 5.
- Knowledge of a second language would be considered an asset.
- Applicants should be comfortable on-camera and speaking with customers in-person.
- This position is cover
