Applications Support Specialist

2 days ago

Vancouver, Canada BC Pavilion Corporation Full time

BC Pavilion Corporation (PavCo), owner and operator of BC Place Stadium and the Vancouver Convention Centre is hiring an energetic and innovative **Applications Support Specialist** to problem solve and fix issues related to a wide range of technologies.

You use your time efficiently and react well when under pressure. You are adaptable, professional and motivated, especially when assisting our team members, clients and exhibitors at the venues.

This is a great opportunity to expand your technical and relationship building skills.

**WHAT YOU’LL DO**:

- Assess incoming internal help tickets to determine priority and resolve or escalate if necessary.
- Respond to support and inquiry calls from clients and exhibitors including root cause analysis.
- Identifies opportunities for business process improvements and efficiencies.
- Utilize helpdesk software to log, prioritize, and manage all problems to resolution.
- Support the daily operation and maintenance of the databases; troubleshoot and report issues as needed.
- Ensure process maps and systems processes are aligned and remain current
- for training and facilitating future updates.
- Find creative ways to engage system users by exploring use of various training delivery options and resource guides.
- Submit detailed support tickets to vendors and follow up to ensure timely resolution.
- Participate in project initiatives including large scale functionality/new module rollout.

**QUALIFICATIONS, EXPERIENCE, AND COMPETENCIES**:

- Ideally, you hold a College Diploma or Associates degree in computer networking/business.
- You have the ability to explain complex technical information to end users. 

*

The Application Support Specialist will naturally align with our five core values:

- Trust and Respect
- Accountability
- Innovation
- Teamwork
- Service Excellence
- Diversity, Equity & Inclusivity

**WHAT WE OFFER**:

- Hybrid model of work from home and in office
- Competitive salary
- Excellent benefits and pension
- Interesting projects
- Supportive team
- Career growth

**ABOUT US**:
BC Pavilion Corporation (PavCo), a global leader in venue development, marketing and management is a provincial Crown Corporation with a significant mandate to generate economic and community benefit for the people of British Columbia through its world class facilities - BC Place Stadium and the Vancouver Convention Centre. Our internationally-recognized facilities host a diverse range of events, from global summit meetings, professional and amateur sports to trade and consumer shows, and cultural, film and entertainment events, generating in excess of $400 million annually of economic benefit.

Our award-winning Vancouver Convention Centre consistently attracts and hosts more than 550 globally sought-after events a year, from global conventions and trade and consumer shows to meetings, banquets, and special events, welcoming hundreds of thousands of attendees including industry leaders from around the world working in medicine, education, arts, intellectual science and many other influential fields.

BC Place Stadium, Western Canada’s premiere venue for live events, is home to the BC Lions Football Club, Vancouver Whitecaps FC, the Canada Sevens, the BC Sports Hall of Fame, the largest consumer shows in Western Canada, world class concerts and incredible community events

At PavCo, you will join an extraordinary team recognized for a commitment to delivering unparalleled, seamless service to our guests and leadership in all aspects of our business.

**HOW TO APPLY**:
This is a unique opportunity to join a remarkable organization and an innovative team dedicated to achieving outstanding results.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift

**Experience**:

- Ceridian DayForce: 2 years (required)
- Event-based software: 1 year (required)

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