Asset Protection Specialist

3 days ago

Toronto, Canada Old Navy Full time

**About Old Navy**:
Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

**About the Role**:
In this role you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast paced environment focused on creating a safe environment for our employees, teams, and customers; this is critical to driving our Brand Power, Enduring Customer Relationships, and exuding our commitment to Team and Values. You’ll need to understand the big picture strategy and work with cross-functional teams and external partners

You are charged with identification and mitigation of safety, external theft and fraud trends within a specific store. This role will provide instore response and support focusing on immediate safety concerns, Habitual Offenders, and high impact external theft/fraud incidents through the use of company technology (CCTV, Incident Reporting, and AP related resources). This role directly teaches and trains Store Leaders and Brand Associates in the safe practices of effectively handling safety and external theft events, and the use of the Company Case Management and Reporting systems.

The Asset Protection Specialist reports to the on-campus Asset Protection Manager or an Area Asset Protection Manager. This role regularly interacts with Local Law Enforcement, diversion and outreach program and supporting comprehensive and detailed cases pertaining to habitual and aggressive offenders and provides expertise and partner with Law Enforcement to assist in the safe apprehension of these offenders. This role will identify, develop relationships and influence local community networks and outreach programs.

**What You'll Do**:

- Provides a high level of visible, overt presence to prevent loss and safety issues.
- Helps drive a low-risk culture and contributes to shortage reduction efforts by providing a visible presence on the sales floor.
- Maintains Physical Security of the store and supports with elevation of the customer experience.
- Supports in proper handling of escalated customer situations.
- Supports the investigative process; case initiation through resolution.
- Makes safe apprehensions per Gap Inc AP guidelines.
- Collects and communicates loss and safety related intelligence to stores and Asset Protection leaders.
- Supports with education of store safety standards as they relate to security and safety procedures (Community Outreach, External Theft P&P, Active Threat, Emergency Procedures, etc.).
- Maintains awareness by promoting available resources to your store team (Safety training, Open Door Policy, Code of Business Conduct Hotline, Brand Protection Program, etc.).

**Who You Are**:

- This role will be required to maintain uniform standards, inclusive of consistent use of body worn cameras.
- They work closely with store leaders and other Asset Protection personnel to ensure all initiatives are compliant to Brand standards while maintaining a strong focus on making Gap Inc stores the safest place to work and shop.
- Experience in high-pressure, multitask environment to drive results, coach, and collaborate.
- Strong communication, interpersonal skills, and the ability to establish and effective partnerships.
- Demonstrates high learning agility, decision quality and professionalism.

**Benefits at Old Navy**:

- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
- Competitive Paid Time Off plans.*
- Company match for donations and volunteer time*
- Registered Retirement Savings Plan
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- Virtual health care 24/7*
- Maternity/Parental Top Up.*
- See more of the benefits we offer.
- For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

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