Client Relations Supervisor

3 months ago


Edmonton, Canada Cornerstone Counselling Full time

Cornerstone Counselling is looking to fill the role of a **Full-time Client Relations Supervisor **to join our Edmonton team.

**Who We Are**:
Cornerstone Counselling is an inclusive, faith-based, not-for-profit agency with a 45-year history of offering compassion, support, and healing to people from all walks of life. We believe that everyone who needs help, irrespective of faith, race, gender, lifestyle, or financial ability should have access to mental health care. Our diverse team of accredited professionals provides a wide range of mental health services for individuals, couples, families, teens, and children as young as four years old. Today, we are proud to recognize that our work has touched as many as 85,000 lives over our history.

**Qualifications and Requirements**:

- Experience in a client-facing office or administrative setting, with some experience in a supervisory/leadership role.
- Alignment with our mission: making mental healthcare accessible to all who need it
- Strong written and verbal communication skills.
- Excellent problem-solving abilities and a proactive approach to client service.
- Leadership experience with the ability to motivate and manage a team effectively.
- Intermediate user of MS Word, Excel, and Outlook, with experience with Jane software highly desirable.
- This is a full-time position of 37.5 hours/week with an expected schedule of 10:00am to 6:00pm Monday to Thursday, and 9:00am to 5:00pm on Friday. Some evening or Saturday shifts may be required on occasion.

**Responsibilities may include**:

- **Team Leadership**: Supervise the team of Client Relations Coordinators, providing guidance, support, and task delegation.
- **New Client Intakes**:Book first-time intake appointments for new clients, completing intake questionnaires in a compassionate and confidential manner.
- **File Management**: Keep physical and digital files organized and up to date while ensuring confidentiality and compliance.

Interested applicants may send a cover letter and resume to:
Deidre Martens, People and Programs Specialist

**Job Types**: Full-time, Permanent

Pay: From $24.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 2024-10-12



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