Client Care Supervisor
7 months ago
Customer Service Supervisor
**Duties**:
- Supervise a team of customer service representatives to ensure excellent customer service and satisfaction
- Train and onboard new customer service representatives
- Monitor and evaluate customer service calls for quality assurance
- Handle escalated customer inquiries and complaints
- Develop and implement customer service policies and procedures
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Analyze customer feedback and data to identify areas for improvement
- Maintain accurate records of customer interactions and transactions
**Skills**:
- Strong leadership and management skills
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks effectively
- Problem-solving and decision-making abilities
- Strong knowledge of customer service principles and practices
- Proficient in using customer service software and CRM systems
- Ability to work well under pressure in a fast-paced environment
As a Customer Service Supervisor, you will play a crucial role in ensuring the satisfaction of our customers. You will lead a team of dedicated customer service representatives, providing guidance, support, and training to deliver exceptional service. Your strong leadership skills, attention to detail, and ability to handle challenging situations will contribute to the success of our customer service department.
Join our team today and make a difference in the lives of our customers
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by management.
**Job Types**: Full-time, Permanent
**Salary**: From $18.00 per hour
Expected hours: 27 - 38 per week
**Benefits**:
- Flexible schedule
- Store discount
Flexible Language Requirement:
- English not required
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Supplemental pay types:
- Tips
**Experience**:
- Paid Animal Care: 1 year (preferred)
- Leadership: 2 years (preferred)
- Management: 2 years (preferred)
- Human resources: 1 year (preferred)
Work Location: In person
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